Assistant Manager Customer Service
Resume:
Daphmary Alvarez
Waynesboro, VA *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Manager
McDonald's - Waynesboro, VA
October 2023 to May 2024
• Learned hospitality (anything involving customers, promotions, customer complaints, service/kitchen times)
• Learned to count inventory
• Learned schedules, meet labor goals
• Make sure the store was running correctly at all times
• Watch labor/keep track of it
Shift Manager
McDonald's - Waynesboro, VA
February 2023 to October 2023
• Opening, mids, and closings shifts
• Positioning crew
Production Associate
Custom Ink - Charlottesville, VA
January 2022 to January 2023
• Worked mainly as a QC (quality control)
• Had 3 printers sending shirts down the belt
• Had to keep a look out for errors/mistakes
• Communication with the printers
• Tag the shirts with the logo, while catching, folding and boxing T-shirts/bags
• Also flexed to other positions when needed
Night Shift Manager
McDonald's - Waynesboro, VA
October 2021 to December 2021
• I had turned 18, so I was allowed to be by myself in the store, but before October I was a floor supervisor
(a manager under age)
• Closing manager
Customer Service
McDonald's - Waynesboro, VA
March 2020 to October 2021
Don’t have the exact time frames, but in this time frame, went from a crew member, and to a trainer, to a floor supervisor
Education
High school diploma
Waynesboro High School - Waynesboro, VA
August 2017 to May 2021
Skills
• Shift management
• Cash handling
• Customer service
• Kitchen experience
• Manufacturing
• Cash register
• Guest services
• Time management
• Assistant Manager Experience
• Food Safety
• Management
• Quick service & fast food restaurant
• Food Preparation
• Urgency
• Food Service
• Initiative
Languages
• Spanish - Intermediate
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