Customer Service Account Manager
Resume:
SEAN JACKSON
Executive Account Manager
PROFESSIONAL SUMMARY
STRENGTHS: A motivated team player. Reliable and focused. Possessing a natural flair for delivering top-class sales, marketing and customer service from either an office environment or from a dedicated home office. • An enthusiastic, ambitious professional• Extensive sales and marketing training • multi-year management experience via Salesforce and Workspace• Uses energy, drive, and commitment to build outstanding relationships• Proven track record of managerial & individual contributor success
SKILLS
Presentation competency
Oral and written Communication
Computer literate
Customer Engagement
Critical thinking
Leadership
Collaboration
Problem-solving
Time management
CONTACT
PHONE:
EMAIL:
****.********@*****.***
EDUCATION
San Diego International Bible College -May 2020 to February 2022
Bachelor of Religious Studies
WORK EXPERIENCE
Cigna / Express Scripts – Customer Service Senior Representative
May 2022– May 2024
Managing and coordinating pharmacy benefit programs ensuring compliance with all federal and state laws relating to prescriptions, Developing and implementing strategies to optimize pharmacy benefit management, working with healthcare providers to ensure the appropriate use of medications, Monitoring, analyzing and providing Services and Flow of Funds for Prescription Drugs. Establishing formulary and patient adherence programs and implementing utilization management tools – such as prior authorization, step therapy, and tiering.
Norwegian Cruise Line - Personal Vacation Planner
April 2014 –February 2022
Conduct thorough customer needs/wants analysis in effort to custom fit the best value vacation while meeting customer budgetary requirements to Utilize the 4-step selling process (Recipe for Success) to maximize opportunities. Recognized for consistent sales conversion metrics. Recipient of the annual “Elite Conversion team” award
Endurance International Group - Account Executive
April 2012–March 2014
Responsible for generating and filling long term website/hosting consulting engagements. Manage and grow assigned area of business and client relationships. Close opportunities at assigned gross margin target. Increase business strategically with existing top customers.
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