Customer Service Representative

JEAN LIAUDAITIS

Customer Service Representative

919-***-**** *******@*****.*** Goldsboro, NC 27530

PROFESSIONAL SUMMARY

Three years of experience in a virtual support/call center environment. Diagnosed client issues and provided effective solutions. Facilitated customer satisfaction through clear communication and understanding of the product line. Proven problem-solver who delivers efficient operations across various specialties and remaining compliant with regulations

SKILLS

●Advanced Customer Service

●Regulatory Compliance Skills

●Complex Problem Resolution

●Independent Work Motivation

●Written/Verbal Communication

Microsoft Office Suite

EXPERIENCE

Metropolitan Life Insurance Company (MetLife) 03/2021 – 01/2024

Sr. Customer Service Representative Virtual

●Facilitate conversations regarding personal and confidential medical information in a Call Center Disability department, while maintaining strict confidentiality per HIPAA guidelines..

●Coordinate collection and scrutiny of medical paperwork to obtain necessary information to support or deny claims.

●Aid in the filing of ADA accommodations and FMLA job protection claims, and other types of leaves.

●Provide individualized instructions to advance claims based on specific employer policies.

Dancing Moon Books & Gifts 2/2016 – 12/2020

Store Associate/Manager Raleigh, NC

●Served as Sales Associate from February to December of 2016, performing sales, customer service, and administrative duties including financial reconciliation.

●Controlled inventory and coordination with vendors.

●Promoted to Store Manager in December of 2016 in recognition of excellent services rendered, a strong knowledge of store operations, and an impeccable acumen for leadership.

●Oversaw supervision, recruitment, hiring, training, scheduling, and firing of staff and volunteers.

●Administrator for payroll operations and related tasks.

●Planned and coordinated in-house events, and controlled business marketing on multiple platforms.

Subway 2015 – 2016

Store Manager Goldsboro, NC

●Supervised and coordinated staff operations.

●Maintained inventory management and control.

●Delivered on regular reporting duties including financial.

●Ensured compliance with all health and safety regulations levied by the Health Department.

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