Customer Service Executive Assistant
Resume:
Barbara Jones
Civil Processing Supervisor Richmond, VA **********@***.***
Authorized to work in the US for any employer
Work ExperiencE
Receptionist - part-time
Sunrise Senior Living
Richmond Virginia
2014-2015
Civil Processing Supervisor
Richmond City Sheriff's Office
March 2010 to November 2013
Supervised and managed the Civil Processing Area of the John Marshall Courthouse and the Circuit and Civil Court Jury Office personnel in the City of Richmond Virginia rendering excellent customer service skills.
Special Assistant to Sheriff
City of Richmond
February 2006 to 2008
Made management decisions relative to all departments within the city jail. Create speeches and coordinate numerous meetings, travel and calendar events. Created filing system for administrative office, trained staff assistants, negotiated and cut cost for indigent burials for the City of Richmond. Created and maintained legal data boiler-plate tracking systems which is utilized by Risk Management of Virginia and suggested for usage by other jails throughout Virginia. Effectively addressed public concerns utilizing customer service skills. Assigned to task force team for new Justice Center Construction, operation and management.
Special Assistant to the Director
Department of Juvenile Justice November 2003 to 2005
Acquired and maintained in-depth knowledge and understanding of the agency using this information to assist Director and upper management. Ensured the orderly, consistent and timely dissemination of materials throughout the organization. Liaison between the Board of Directors and departments. Served as gate keeper for Director filtering all matters. Maintained Director's calendar, assisted with writing speeches and coordinated travel. Fulfilled the mission of the department.
Assistant to the City of Richmond Chief of Police
Richmond City Police Department
November 1999 to 2002
Supervised and coordinated work methods, productivity and sequences for 23 secretaries; arranged and conducted monthly meetings to ensure efficiency and maximization of productivity. Proof-read and edited a variety of documents for accuracy, flow, and format. Worked closely with Internal Affairs and major departments. Scheduled meetings, travel and maintained calendar.
Executive Assistant/Demographics Assistant
S&K Menswear Corporate Office
November 1995 to 1999
Assisted Vice President in combining data through location-based demographics, lifestyle and purchase information to build predictable customer profiles for opening and closing menswear stores. Prepared presentations of such for board meetings.
Executive Assistant to Lobbyist/Attorney
Health Insurance Association of America - Washington, DC
September 1986 to 1990
Assisted lobbyist, working on Capitol Hill with health issues, uninsured health care, managed adult health care, and laws pertaining to these issues by focusing on congressional record each day.
Bank Teller
Empire State Building Branch - New York, NY
June 1984 to 1986
New York (Empire State Building Branch)
Banking Transactions for branch in theater district off Broadway- counting monies collected from night deposit bags and reconciling draws at days end.
Human Resource Recruiter
Port Authority of New York and New Jersey- World Trade Center One
July 1980 to 1984
Recruited, interviewed, background checks and tested potential new police officers
Education
Diploma in business
St. Francis de Sales HS - Powhatan, VA
August 1963 to June 1967
Skills
correspondence (Less than 1 year), HR (Less than 1 year), Training (Less than 1 year)
4 years at ALLstate Insurance Company in Chesterfield, Virginia – (PC and Life /Health licensed) currently expired
Additional Information
Over 30 years of office management experience as an executive assistant. Highly motivated, with intricate knowledge of how to efficiently and effectively support high Ranking officers in a variety of fields and industries. Proficient writing skills, organizational and risk management abilities. Outstanding customer service abilities in the interest of multiple department tasks. Leadership skills aligned with the values and mission of an individual or organization.
Skills
•Electronic and Paper Files Management
•Planning corporate events and meetings
•Handling HR responsibilities
•Managing calendars and travel
•Training and supervising support staff
•Preparing correspondence and reports
•Developing policies and procedures
•Expense reporting and management
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