Peer Support Customer Service

Michael Bryant **************@*****.*** • 315-***-****

LinkedIn • Austin, TX

Support Executive Profile

Accomplished and detail-oriented professional with a dedication to providing exceptional customer service and managing office tasks efficiently. Proficient in handling communication channels, coordinating schedules, and handling correspondence. Skilled in maintaining organized records and performing quality checks to ensure data accuracy. Recognized for rapid learning capabilities and continuous drive to exceed job responsibilities, coupled with focus on enhancing listening skills to optimize client outcomes. Strong communication and interpersonal skills to support effective teamwork and collaboration. Proficient in effectively communicating with stakeholders to build strong relationships and ensure alignment of goals and expectations.

Areas of Expertise

Continuity of Care

Rapid Learning Capabilities

Program Supervision

Collaborative Care Plan Development

Crisis Intervention & Resolution

Peer Support Program Development

Client Advocacy

Listening Skills

Addiction Counselling

Career Experience

Travis County Integral Care, Austin, TX 2021 — 2023 Mental Health First Responder Peer Support Speaclist Engaged with clinical teams to offer peer-based insights and strategies during meetings. Provided crisis intervention and de-escalation support in high-pressure situations. Documented all service provisions and client interactions meticulously. Advocated for individuals in crisis, connecting them with crucial resources such as medical assistance, housing, and employment opportunities to facilitate their recovery and reintegration into community. Ensured continuous improvement of support services by evaluating client feedback and adjusting resource offerings accordingly.

● Pioneered first peer support program integrated with emergency services in Texas, benchmark for peer-led initiatives.

● Established track record of resolving homelessness for clients within 24 hours, barring preference for homelessness.

● Recognized as inaugural Recovery Support Peer Specialist to serve as Mental Health First Responder in Texas.

● Established inaugural Peer Support role within emergency services in Texas, enhancing health response capabilities.

● Ensured no client remained homeless for over 24 hours, demonstrating commitment to immediate crisis resolution. Cenikor Foundation, Austin, TX October 2019 — October 2021 Recovery Support Specialist Program Supervisor

Advocated for individuals in recovery, providing comprehensive support and resources to foster rehabilitation and reintegration into community. Supervised behavioural health technicians and operational staff, ensuring adherence to program standards and procedures. Managed facility's physical plant, transportation, and food services, contributing to structured and supportive environment for clients. Coordinated with Facility Director for effective oversight of program operations and staff performance.

● Launched pioneering Long Term Peer Support Program, recognized statewide for its impact on client recovery.

● Received consistent positive feedback from clients, reflecting exceptional service and dedication to client success. Education

Associate of Applied Science, Lan Cybersecurity, 2024 – Present Associate of Applied Science with Specialization in Addiction Counselling, Austin Community College, 2021 – 2023

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