Customer Service Store Manager

Monita Muhammad

Customer Service Specialist Conyers, GA 30013 *********@*****.*** +1-404-***-****

Authorized to work in the US for any employer

Work Experience

Customer Care Agent

NexRep LLC

July 2022 to Present

•Inbound and outbound sales calls

•Customer Retention

•Customer Support

•Using CRM (Emanage) systems. Processing Refunds

•Assist customers to process orders, discounts or cancel orders.

•Assist customers with tracking orders and cancellation of orders.

•Support several call channels at one time.

Assistant Store Manager

Lidl US - Peachtree Corners, GA

April 2021 to May 2022

•Assist the Store Manager to lead and motivate the team to work to their full potential every day• Ensure and provide excellent customer service throughout the store and be the lead point of contact for all customer needs.

•Monitor and drive continuous improvement of store Key Performance Indicators (KPIs)

•Lead essential team projects, such as weekly promotional sets and routine re-merchandising.

•Provide hands-on support for any and all other operational tasks, including cash management, working stock, cleaning, and other essential store functions

•Ensure a safe, positive, and productive working environment for all store employees based on company and legal policies and procedures

General Manager/Trainer

Speedway LLC (Ohio) - Snellville, GA

February 2019 to April 2021

•Managing the workflow of employees, creating team schedules and delegating tasks

•Assessing the work performances of employees and identifying areas that need improvement.

•Ensuring that business goals, deadlines and performance standards are met.

•Training and onboarding new hires and newly promoted managers to make sure they understand their roles and requirements

•Setting goals for workers and making sure they comply with the company’s plans, vision and policies• Review new employees work performances, and provide feedback to District Manager, based on the assessment of their performance

•Reporting performance records and evaluations to improve staff performance.

•Reconcile invoices and bills of lading according to deliveries.

District Manager

Family Dollar Stores - Atlanta, GA June 2008 to August 2018

•Recruit, hire, train, coach, and develop store managers with ongoing in-store training/staff development, while ensuring store operations and other daily functions are consistently in compliance with company.

•Collaborate with Area Operations Manager (AOM) regarding appropriate budget levels for stores based on shrink performance, program compliance, inventory schedules, the effective use of Field Specialists, and store scheduling resources.

•Ensure that store operating standards on consistently met; Provide feedback to store managers for areas of improvement, and forward stores progress to Area Operations (AOM) manager.

Operations Manager. HR Manager

MindBender Express LLC - Whitesburg, GA

October 2005 to March 2008

•Recruit, and assist employees with the onboarding process.

•Processed paperwork for new hires, logins, and timecard instructions.

Scheduled/dispatched drivers on daily routes; assisted with loads, paperwork preparation, bookkeeping, and process payroll.

Process payments to insurance company for business purposes

•Adhered to all safety, security, compliance/quality guidelines and procedures based on Department of Transportation and Federal Motor Carrier Safety

Administration regulations

•Communicate with drivers, ensuring proper on time delivery and/or pickup to and from rail yard.

•Prepare and process payroll checks.

•Coordinate deliveries and pickups based on drivers’ location and availability.

•Negotiate load pricing with Couriers.

Education

DIPLOMA in General Studies

J.E BROWN HIGH SCHOOL - Atlanta, GA

August 1984 to June 1988

Skills

•Interviewing

•Management

•Leadership

•Performance Management

•Human Resources Management

•Profit & Loss

• Team Management

•Microsoft Software

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