Front Desk Customer Service

Experience

Denton ISD TX, Denton

Text Book Specialist 12/2022 - Present

Inquire with text book vendors regarding invoices and shipments. Tracks textbooks/purchase orders including verifying order quantities, checking enrollment and sales history and reordering books. Transamerica TX, Denton

Customer Service Representative 11/2021 - 11/2022 Answered general inquiries regarding company pricing and policies. Maintained excellent call stats, using scripts and effective communication skills to control calls. Answered calls within established timeline to maintain adherence to quality and service standards Comfort Suites TX, Gainesville

Sales Manager 01/2011 - 06/2017

Attended and participated in conferences and trade shows to generate new leads, network. Organized with wedding and event planners to increase hotel patronage 85% and boost bookings. Implemented and created promotions to stimulate repeat business and attract new business travel accounts. Utilized revenue management techniques to negotiate room rates and function space commitments to enhance hotel's financial performance. Enhanced profitability by developing pipelines utilizing marketing and sales strategies. Communicated progress of monthly and quarterly initiatives to internal and external sales teams. Maintained up-to-date knowledge of competitor products and pricing in market served. Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Comfort Suites TX, Gainesville

Night Auditor 12/2000 - 01/2011

Controlled cash and credit card payment transactions at front desk to successfully reduce errors. Investigated auditing discrepancies by reconciling cash drop and credit card transactions. Oversaw night auditing of daily room occupancy and hotel revenue. Kept accounts in balance and ran daily reports to verify totals. Collaborated with team members to handle guest requirements from check-in through check-out. Investigated daily variances and corrected errors to resolve discrepancies. Looked over pending check-ins and payment processes to complete closing procedures. Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies. Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency. Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew. Entered customer data into room system and updated information when patrons changed rooms. Handled tasks and responsibilities for front office employees during periods of under staffing. Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming atmosphere. Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Hampton by Hilton TX, Gainesville

Night Auditor 01/2000 - 12/2000

Controlled cash and credit card payment transactions at front desk to successfully reduce errors. Investigated auditing discrepancies by reconciling cash drop and credit card transactions. Oversaw night auditing of daily room occupancy and hotel revenue. Kept accounts in balance and ran daily reports to verify totals. Updated customer accounts with add-on room charges, minibar use and room service bills. Entered figures using 10-key calculator to compute data quickly. Applied proper codes to invoices, files and receipts to keep records organized and easily searchable. Handled tasks and responsibilities for front office employees during periods of under staffing. Responded to guest needs quickly and efficiently, noting changes in reservations for special needs for day crew. Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency. Entered customer data into room system and updated information when patrons changed rooms. Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies. Skills

Customer service, Time management, Communication skills, Computer literacy, Cashiering, Computer skills, Program Management, Communications, Communication skills, Hospitality

Tera Hennesy-Henry

Denton, Texas 940-***-****

***********@*****.***

Education

International Business College Denton, TX

Business Adminstation/Accounting 06/1999

4.0 Deans List

Gainesville High School Gainesville, TX

Diploma 05/1995

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