Customer Service Warehouse Associate
Resume:
Ameka Hooks
Customer Service
Decatur, GA *****
**********@*****.***
Trustworthy, ethical, and committed to excellent customer service while creating an energetic work environment. Resourceful problem-solver with proven ability to think strategically and execute tactically with a persistent attention to detail. Effectively sets goals and manages multiple priorities under pressure, in fast-paced environments. Possesses a track record that demonstrates motivation, perseverance and the determination to achieve goals. Authorized to work in the US for any employer
Work Experience
Delivery Driver
DoorDash - Stone Mountain, GA
January 2018 to Present
Deliver orders in a timely manner. Make sure orders are correct and follow guidelines and instructions. Bank Teller
Fort Sill National Bank - FSNB - Stone Mountain, GA April 2023 to July 2023
Excellent customer service
Made sure transactions were accurate and up to date Created debit cards
Assistant with audit
Counted money daily including the vault
Transporter
Lyft Corporate - Atlanta, GA
2016 to 2019
I showed excellent customer service to lyft riders and maintain a positive safety commute back and forth. I was friendly and responsible.
Warehouse Associate
Hire Dynamics - Gainesville, GA
June 2016 to January 2018
Effectively set goals and manages multiple priorities under pressure in fast pace environments. Warehouse Associate
Amazon
September 2016 to November 2017
I worked in the shipping department. Made sure packages were delivered promptly. Production Associate
Goodwill of Oakwood - Oakwood, GA
October 2012 to October 2013
Assists management by color categorizing, stamping, and inspecting merchandise for damage in a timely manner and by documenting the contents of each rack of merchandise insuring a smooth delivery from the dock to the retail store.
• Works to implement the policies and procedures of Goodwill's retail operations activities.
• Keeps workplace clean and orderly.
Teacher's Aide
Discovery Point - Flowery Branch, GA
March 2011 to May 2012
Worked directly with parents and caregivers to address educational, nutritional and safety needs and concerns.
• Utilized relevant and applicable teaching tools to develop a positive and nurturing learning environment for children (infant to Pre-K).
• Assisted lead teacher in creating cognitive skills in diverse learning environments.
• Substitute taught when lead teacher was unavailable. Medical Assistant
Caduceus Occupational Medicine - Atlanta, GA
June 2003 to July 2004
Received and processed incoming patients with attention to time management and prompt contract between patients and medical professionals.
• Conducted patient interviews including charting vital signs.
• Demonstrated ability to pay attention to detail and create positive patient/staff relations.
• Salvation Army - Customer Service (Lawrenceville, GA)
• Hibbett Sports - Retail Sales Associate (Stone Mountain, GA)
• Cracker Barrel - Server (Norcross, GA)
• HMS Host - Retail Sale Associate (Atlanta, GA)
• Captain D's- cashier(Oakwood, GA)
• Friendship Learning Center- Teacher aide (Buford, GA) Education
Associate's Degree in Business Administration
Colorado Technical University-Online - Colorado
November 2021 to June 2023
Diploma in Advanced Career Training
Cornerstone Christian School
Skills
• Picker Packer
• Shipping
• Shipping Receiving
• Warehouse Associate
• Loading
• General Labor
• Order Puller
• Unloading
• Experience Administering Injections
• Phlebotomy
• Vital Signs
• Venipuncture
• Cash handling
• Driving
• Cash register
• Typing
• Serving
• Interviewing
• Accounts receivable
• Microsoft Access
• Account reconciliation
• Childcare
• Early childhood education
• Teaching
• Customer service
Certifications and Licenses
Driver's License
Certified Clinical Medical Assistant (CCMA)
Nationally Registered Certified Medical Assistant (NRCMA) Assessments
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Core Competencies
* Problem Solving * Data Entry
* Planning and Organizational Skills * Time Management
* Team Player * Effective Communicator
* Proficient Computer Skills * Record of Productivity
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