Customer Service Organizational Development
Resume:
Shi’Aire M. Anthony
Cincinnati, Ohio 45224
**************.***@*****.***
Dear Sir or Madam:
Please accept the enclosed resume as expressed interest in employment with your company. In advance, I appreciate your consideration of my qualifications. I am anxious to secure a career-oriented position that will make maximum use of my background and or abilities, while also offering a challenge and potential for continued professional growth.
As you can see from my resume, I bring with me a strong professional background in Office and Customer Service, with great Organizational development. I have knowledge and experience needed for a position in your company. I can make a positive contribution to the achievement of your team.
I am a dedicated, well-disciplined professional with an attitude that will prove to be a significant benefit to your company. I interact well with a wide variety of personalities and have excellent interpersonal skills, which is especially important considering today’s volatile business climate.
While every effort has been made to provide you with a resume that is as comprehensive as possible, it cannot convey my full expertise. For this reason, I welcome the opportunity for a personal interview so that we may discuss my qualifications in greater detail.
I can be contacted at the address and phone number listed above. I would greatly appreciate to hear from you regarding employment.
Thank you for the time taken to review my qualifications.
Sincerely,
Shi’Aire M. Anthony
Shi’Aire M. Anthony
1096 Wionna Avenue
Cincinnati, Ohio 45224
**************.***@*****.***
Summary
Professional, reliable, and courteous individual with outstanding customer service skills offering extensive experience of daily operations. I have expertise in training and assisting with a high-profile for resident and business. I am seeking a promising career where I can utilize my customer service skills while driving overall success.
Education
UC Blue Ash -University of Cincinnati 2015- Current
9555 Plainfield Road Blue Ash, OH 45236
Pre-Med Heath & Science
Informational Technology: Cybersecurity
95559555 Plainfield Road, BluoBlue Ash, Ohio 45236
Colerain High School 2011- 2015
8801 Cheviot Road Cincinnati, Ohio 45251
Diploma for Completion -General Studies, Health & Science
Professional Experience
Hamilton County Clerk of Courts Cincinnati, OH
Deputy Clerk III: Auto Title and Passport Services September 2022 to Present
● Greet the public and provide exceptional customer service, both in –person, phone and
through occasional mail and email correspondence.
● Process paperwork for service provided.
● Verify information provided and ensure accurate completion.
● Collect applicable fees from customers.
● Respond to customer inquiries: determine the nature of requests, retrieve information from
system or hard-copy files, and provide assistance directly or by referring the customer to the
appropriate party internally or at the state level.
● Validate various legal documents.
● Prepare certified copies of requested documents including stamping, signing, and affixing the
● Clerk of Courts seal; notarize title documents as a Deputy Clerk, including reviewing content
and witnessing signatures.
● Verify information provided and confirm identification of the requesting party.
● Balance cash drawer at the end of the work shift and review any anomalies or out-of-balance
conditions with managers.
Shi’Aire M. Anthony
1096 Wionna Avenue
Cincinnati, Ohio 45224
**************.***@*****.***
Professional Experience
Fifth Third Bank Cincinnati, Ohio
Bancorp Collateral Specialist II December 2020 - August 2022
● Handles title maintenance for all fifty states within the United States
●Ability to remove/add to titles and certify changes through TMS Dealertrack
● Prepare state changes for loan customers that have relocated with a Fifth Third lien on their title.
●Communication with bureaus and county clerks requesting maintenance for all customers.
● Handles communication with customers in regard to the information being transferred through different channels prior to finalization.
● Performing service request for deceased and divorced customers
●Fluent communication for Fifth Third Bank Loans, verifying accounts and payment information.
●Follows departmental policies and procedures, particularly regarding customer confidentiality.
●Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers.
●Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
●Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction.
●Continually learning and developing knowledge of Bank products and services.
●*Perform any other duties assigned.
Fifth Third Bank Cincinnati, Ohio
Customer Service Professional II November 2017- November 2020
●Handles telephone calls providing outstanding customer service. By using job knowledge and the information available, makes every effort to answer the customer's question/solve the problem. Educates the customer about Bank products and services, and up sells and cross-sells other products based on the customer's needs. Handles customer calls in a professional, courteous manner.
●Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
●Provides accurate information to the customer. Explains products and policies so the customer can understand.
●Handles some complex customer inquiries in areas of expertise.
●Makes every effort possible to answer the customer's question or solve the problem during the call, without transferring the customer to another employee or department. When follow-up is
●required, doing so within the timeframe committed to the customer.
●Wherever possible help educate and convert the customer to a different or an additional self-service channel available. Consistently offer more cost-effective service channels.
●Follows departmental policies and procedures, particularly in regards to customer confidentiality
●Accurately enters or confirms customer information into various systems; initiates and/or completes proper request forms in assisting customers.
●Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
●Suggest improvements, changes to processes and policies to improve productivity or customer satisfaction.
●Continually learning and developing knowledge of Bank products and services.
Shi’Aire M. Anthony
1096 Wionna Avenue
Cincinnati, Ohio 45224
**************.***@*****.***
Professional Experience
Twin Towers Life Enriching Communities Cincinnati, OH
Front Desk Welcome Center/ Register August 2014- September 2017
●Greet visitors, register new residents information in the system
●Accept deliveries and notify departments for pick-up
●Interact with employees and residents to answer questions and provide assistance
●Answer phone calls and direct calls to the appropriate individuals
Dining Room Attendant August 2014- September 2017
●Serve meals to residents in our main dining room or on resident floors.
●Set up and deliver meal trays, prepare food carts, set up dining room, food buffet etc., as instructed.
●Assist in checking food trays before distribution.
●Follow established portion control procedures.
●Serve food in the Main Dining Room, the Bistro or on resident floors.
●Return clean utensils and other items to proper storage areas.
●Assure that all dietary procedures are followed in accordance with established policies.
Mc Donald’s Cincinnati, OH
Cashier/ Head Shift Leader 2012- August 2014
●Shift Lead, served as first point of customer contact, handling cash.
●Taking orders at front counter and drive thru assisting with customer support.
●I have a proven track record of enhancing the customer experience and improving retention through knowledge, patience, and understanding excellent communicator with strong time-management and customer service.
References
Available Upon Request
Contact this candidate