Customer Service Data Entry
Resume:
Judy Rebecca Rayburn **** Aegean Dr Unit ***C Tampa Fl 33611
*********@*****.*** 813-***-****
Bringing decades of diverse experience, I excel in data research client relationship building, project leadership strong communication skills collaborating with cross functional teams to bring about fundamental change and improvement to strategy, process, and profitability, both as a leader and consultant. Accustomed to handling sensitive and confidential material. A talented communicator with strong conflict resolution skills, data research and mentoring skills positions me as an asset in any professional setting. Associate of Arts Degree focused on Liberal Arts and /Business Administration from Hillsborough Community College. Licensed Florida Relator over 35 + years.
Major Strengths
* Data Mining/Research * Empathetic * Works Remotely
* Effective Team Building/Collaboration * Basic Understanding of AI * Critical thinker
* Excellent skills in online search * Customer Service * UAT/Implementation
Superior Searches LLC Municipal Lien Search Company
2017 to 2023
Extensive research of properties to uncover unrecorded liens that may impact a property after closing. These violations include and are not limited to unpaid property taxes, utilities, solid waste, special assessments, permitting, code enforcement liens, special assessments costs, attached to a property.
Established contacts for multiple Counties and Cities throughout the state of Florida.
Delivered each lien search 20 days prior to closing to ensure accurate data and possible issues that may need resolved prior to closing.
Coca Cola Refreshments Customer Master Data Subject Master Expert (SME) for VEB (Venture and Emerging Brands) 2016 to 2018
Customer master leader for all new Brands Coca Cola Refreshments acquired, learned all aspects of their onboarding of new customers and maintenance of their existing customers and their best business practices.
Key contact for UAT tester includes any automation processes, assisting with establishing project test strategies, methodologies, test plans, as well as test execution. Integration testing activities included in an AS400 system to our new SAP P07 and P08
Coordinated the implementation of said companies by effectively communicating and collaborating with colleagues from various departments within our organization to ensure a smooth transition of data from one AS400 system to SAP. Maintained and assisted with the integration of their business standards and practices to comply with our on-boarding requirements and business practices of customer record number across from legacy and SAP systems for FSCM and CRM
COCA COLA REFRESMENTS Customer Master Data Process Specialist Subject Matter Expert (SME) 2011-2016
Developed highly empathetic client relationships and earned reputation for exceeding service and standard goals.
Liaison between field users, logistic services and BPO Providers. Fielded sales issues and complaints for the Southeast Territory, with a turnaround time of less than 24 hours.
Lead, participate and execute Strategic Initiatives as the process subject matter expert.
Coordinate activities with National Sales, Field Sales, Logistics Services, Equipment services and Data Governance.
Routinely monitor and update customer operational requirements to ensure master data representatives complied with these requirements.
Develop training and education materials to be used by field sales personnel and other groups – within the organization.
Review and monitor quality of business processes and day to day business practices.
Established procedures and policies to ensure all customer hierarchies and organizational relationships are recorded accurately, timely, and in accordance with Master Data standards and Master Data Governance
Verifying that all geographies throughout North America follow the same business requirements and procedure standards, through communicating and collaborating with colleagues from various departments within our organization.
C0CA COLA ENTERPRISES Customer Master Data Auditor 2008-2011
Researched and managed highly complicated accounts to provide comprehensive service to customers and assist upper management.
Reviewed and audited aprxm 20% of all customers created and/or changed in the customer master file for proper master data attributes and customer service relations.
Execute and define data integrity report, queries in SAP to identify and research master data standards and seek root cause and implement changes across all aspects of customer maintenance.
Recommend and implement process enhancements and guidelines that promoted Master Data Integrity.
Reported and tracked Master Data errors and trends to management.
Define new process opportunities.
Communicate inaccurate Master Data team or other departments as required and facilitate corrective resolution to be performed in a timely manner.
Coco Cola Enterprise Customer Master Data Representative 2006-2008
Input Master Data elements required to establish customers in A/R financial system transition from AS400 to SAP, largest implementation to date.
Established and maintained customer hierarchies and relationships.
Ran reports to identify and resolve errors in master data integrity.
Worked with internal business organizations to identify process improvement and error reduction opportunities.
Key role providing day-to-day support, troubleshooting, and incident management and resolution.
Additional Skills
Building relationships with primary focus on customers
Microsoft Word Excel Outlook
AS 400
SAP FICO
Gmail account
Apple 15 iphone
English primary language
Quickbooks
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