Customer Service Technical Support
Resume:
EDWARD GEORGE MARTEL
Cumming, GA *****
*********@*****.***
SUMMARY:
Enthusiastic, dependable individual with extensive customer service experience. Detail-oriented with excellent time-management and interpersonal skills. Team player able to work independently with minimum supervision. A responsible leader seeking to become an integral part of the organization to support business goals and objectives.
WORK EXPERIENCE:
Home Depot Dawsonville, GA
Hardware Clerk Feb 2022 - Feb 2024
●Assisted customers to solve problems and to find the correct tool for the job.
●Finding the right hardware for customers’ needs.
●Maintained the aisles and the product on the shelves, restocking inventory as necessary.
●Returned products to their proper places on the shelves.
Soaring Eagle Marketing, LLC Cumming, GA
Self-Employed Dec 2019 – Feb 2022
●Maintain customer satisfaction with forward-thinking strategies, focusing on addressing customer needs and resolving concerns.
●Defuse volatile customer situations by exemplifying strong integrity, being knowledgeable and consistently remaining calm and professional.
●Achieve standardized and simplified processes with improved accuracy and strong financial controls.
Express ATM & Surveillance Systems Cumming, GA
Self-Employed Jan 1990 - Nov 2019
●Sold, installed, maintained and provided technical support for ATM machines and CCTV Surveillance Systems to small businesses in New England.
●Setup In-Home surveillance of store activities and cash register transactions.
●Increased ATM security with the latest hardware and software, increasing user awareness to reduce fraud and employee theft.
●Obtained, secured and disbursed cash for the replenishment of customer ATM machines.
EDUCATION:
Bachelor of Arts/Business Management
Merrimack College North Andover, MA
TECHNICAL SKILLS:
MS Office
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