Customer Service Medical Assistant
Resume:
China Williams
Memphis, TN *****
***************@*****.***
1. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work Experience
Phlebotomy Technician/Medical Assistant
Ramesh C. Gupta Rheumatology & Immunology - Memphis, TN November 2023 to Present
1. Front Desk Receptionist
2. Handled customer inquiries and suggestions courteously and professionally. 3. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. 4. Answered constant flow of customer calls with minimal wait times. 5. Schedule Patient Appointments
6. Recieve Payments
7. Used personal protective equipment correctly to protect coworkers and patients. 8. Monitored patients for reactions and verified sample quality. 9. Reviewed patient records for accuracy and completeness. 10. Conducted venipuncture and other CT procedures. 11. Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
12. Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods. 13. Adhered to HIPAA standards and maintained patient confidentiality in all interactions. 14. Labeled transfer tubes and followed exact directions for handling and storing specimens for transport Customer Service Representative
Ansafone Contact Centers - Memphis, TN
February 2023 to November 2023
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times. Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
.
Exhibited high energy and professionalism when dealing with clients and staff. Called and faxed pharmacies to submit prescriptions and refills. Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Answered customer telephone calls promptly to avoid on-hold wait Phlebotomist Technician
Octapharma Plasma - Memphis, TN
August 2021 to January 2023
• Used personal protective equipment correctly to protect coworkers and patients.
• Monitored patients for reactions and verified sample quality.
• Reviewed patient records for accuracy and completeness.
• Conducted venipuncture and other CT procedures.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport. Phlebotomy Technician
The cardiologist Specialist - Memphis, TN
April 2018 to June 2021
• Used personal protective equipment correctly to protect coworkers and patients.
• Monitored patients for reactions and verified sample quality.
• Reviewed patient records for accuracy and completeness.
• Conducted venipuncture and other CT procedures.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Vital signs
Manager
Boost Mobile - Memphis, TN
August 2015 to April 2018
• Phone Sales Representatives contact potential customers via telephone and promote their company's products and services. Successful resume samples for the job mention duties such asattracting prospects, identifying their needs, recommending products, answering to customer questions, and placing orders.
• Hiring Employees
• Making Orders for store
• Depositing Cash into bank
• Other job duties
Education
Associate's degree
Medical2 Certification Agency - Memphis, TN
April 2022 to April 2023
Skills
• Venipuncture
• Phlebotomy
• Laboratory Experience
• Insurance Verification
• Medical Scheduling
• Patient Care
• Vital Signs
• Medical Office Experience
• Computer Skills
• Anatomy Knowledge
• Experience Administering Injections
• Triage
• Clerical Experience
• HIPAA
• Transcription
• EMR Systems
• Medical Records
• Customer service
• Typing
• Physiology Knowledge
• Patient monitoring
• Time management
• Medical office experience
• Medical receptionist
• Office experience
Certifications and Licenses
Certified Phlebotomy Technician
April 2022 to April 2025
BLS Certification
Present
CPR Certification
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