Customer Service Representative

LAULUE T. CONDE'S Resume

Customer Service/Support.

CONTACT INFORMATION

Address: ** ********* ***, *********, **, 07111, US Phone: 862-***-****

Email: ad5zfr@r.postjobfree.com

PROFESSIONAL SUMMARY

Highly experienced Customer Service Representative with 4 years of experience in evaluating account and service histories to identify trends and mitigate future issues. Adept at quickly answering customer telephone calls and using company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions. Committed to providing excellent customer service and finding solutions to customer inquiries in a timely manner. SKILLS

- Order fulfillment

- Credit card payment processing

- Stocking and replenishing

- Sales expertise

- Microsoft Office Suite

- Google Workspace

- Professional telephone demeanor

- Customer relations

EDUCATION

High School Diploma

Brockton High School

Brockton, MA

Year of Graduation: 2017

WORK EXPERIENCE

Customer Service Representative

Elza’s and EZ Pass

From 2019-2023

- Evaluated account and service histories to identify trends and mitigate future issues.

- Quickly answered customer telephone calls and utilized company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

- Provided excellent customer service and found solutions to customer inquiries in a timely manner. ADDITIONAL SKILLS

- Data management

- Team leadership

Contact this candidate