Customer Service Reach Truck
Resume:
Wayne Beason
ad5ze9@r.postjobfree.com
Objective:
My goal is to use my current abilities while expanding my marketable skills through continuing education and cross training. Always looking for new and creative ways to make my position easier and faster yet keeping the integrity of the company as my main objective. Skills
• Certified Logistics Associate Certified Logistics Technician
• Forklift Certified – Sit-down, Reach truck, Cherry Picker, and Walkie Rider
• Warehouse Terminology
• Customer Service
• Management
Education:
LIFT the Tristate – Free store Foodbank.
Certificates: Forklift Operator, MSSC CLA/CLT, & SERV Safe Work Experience:
Labor Ready Florence, Kentucky
Food and Beverage Production February 2009 - Present
• Temporary laborer on a variety of assignments. (While working on other Projects) Capital Construction, Aqua project. Ran Champ Car construction elevator. Schwan foods worked in all areas and phases from bakery, to working on the indexing table in processing, as well as every position in packaging.
IHOP
Florence, Kentucky
Server May 2013 – February 2014
• Accurately took and placed customer orders. Gave prompt attentive service to customers. Delivered food and beverages in a timely manner while providing an enjoyable dining experience. Convergys Erlanger, Kentucky
Customer Service/Tier 1 Tech Support
Managed technical support for AT&T U-verse. Duties included trouble shooting internet, protocol television, high speed internet access, and voice over internet protocol phone services. Managed billing issues including account level adjustments, billing explanations, and sales. Increased customer satisfaction by using hold time to present features and benefits of U-verse. Amazon
December 2016 – November 2017
• Unpacked returned merchandise inspecting and determining correct return category. Repackaged items, as necessary. Maintained a safe workspace. Achieved team goals. Cross trained as water spider, mezzanine, and box conveyor. Successfully completed the Amazon Own Your Career Program. Improved efficiency by coordinating with Dock clerks to expedite throughput. Certified Own You Career.Managed fifteen employees. Increased throughput by 35%.
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