Customer Service Support

DH

DAYLON HOGAN

*************@*****.*** 571-***-**** Sterling, Virginia 20164

CAREER OBJECTIVE

Diligent Customer Service offering 2-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player. Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Customer Service

Security

Sales

Host/Server Assistant

Retail Sales

Verbal Communication

Problem Resolution

Public Safety

Security Protocols

Alarm systems

Hazard Identification

Crisis Management

Patrol procedures

Incident Management

CCTV Monitoring

Reliability

Patrolling

Reporting skills

Radio communication

Physical Fitness

Incident Reporting

Detail orientation

Work ethic

English fluency

Verbal and written communication

Loudoun County Public Schools

Leesburg, VA

Safety and Security Officer

11/2022 - Current

Enforced parking regulations by monitoring vehicle movement in parking lots.

Ensured compliance with applicable federal, state, and local laws pertaining to health, safety, and security standards. Assisted in the investigation of accidents and other safety-related issues. Inspected doors and windows regularly to ensure they are properly secured.

Investigated reports of theft, vandalism, or other criminal activities on the property.

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations. Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions. Allied Universal Security Services

Ashburn, VA

SECURITY OFFICER

08/2022 - 02/2024

Patrolled premises regularly to maintain order and establish security presence

Monitored and authorized entrance of vehicles or people to keep property secure.

Summary

Skills

Experience

Secured personnel and premises by inspecting buildings and patrolling property.

Verified photo IDs and tickets to allow guests passage. Guarded restricted areas to prevent unauthorized entry. Addressed problems quickly and reported clear information while working under minimal supervision.

Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations. Monitored premises and recorded activity in daily officer reports. True Religion Jeans Leesburg, VA

SALES ASSOCIATE

10/2019 - 01/2020

Assisted teammates with sales-processing tasks to meet daily sales goals Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Helped customers find specific products, answered questions, and offered product advice.

Engaged customers in friendly, professional dialogue to determine needs. Answered incoming telephone calls to provide store, products and services information.

Worked with fellow sales team members to achieve group targets. Developed trusting relationships with customers by making personal connections.

Assessed customer needs to provide assistance and information on product features.

Built and maintained relationships with peers and upper management to drive team success.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Collected payments and provided accurate change.

Assisted teammates with sales-processing tasks to meet daily sales goals. Red Lobster Restaurant Sterling, Virginia

HOST/SERVER ASSISTANT

04/2019 - 10/2019

Greeted guests and gathered information to seat groups or place on waitlist Accommodated guests with children and special needs to promote comfortable dining experience.

Greeted guests and gathered information to seat groups or place on waitlist.

Offered seating and other special accommodations to customers according to preferences and dining area volume.

Answered telephone to provide dining information and take reservations. Collaborated with front of house staff to move tables and adjust seating to accommodate customers.

Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Notified server after seating parties in section to facilitate prompt service. Resolved customer service and food-related issues to maintain guest satisfaction.

Home Depot Sterling, VA

CUSTOMER SERVICE ASSOCIATE

02/2019 - 07/2019

Delivered fast, friendly and knowledgeable service for routine questions and service complaints

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Addressed inquiries, resolved customer issues, and managed customer relations.

Followed policies and procedures to meet or exceed established performance requirements.

Consulted with customers regarding needs and addressed concerns. Trained new hires on products and services, best practices and protocols to reduce process gaps.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Educated customers on special pricing opportunities and company offerings.

Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

Maintained customer privacy and protected company operations by keeping information private and confidential.

Recommended and initiated product offerings to meet customer changing needs.

Potomac Falls High School Potomac Falls, VA

HIGH SCHOOL DIPLOMA

06/2019

Northern Virginia Community College Sterling, Virginia COMPLETED COURSEWORK TOWARDS CERTIFICATE GEOGRAPHICAL INFORMATION SYSTEMS Education and Training

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