Front Desk Manager
Resume:
MARY NAKABUYE
Plot **, Luthuli drive,
Bugolobi, Kampala, Uganda
Email: **********@*****.***
THE HR MANAGER
HIMA CEMENT LIMITED
Kampala, Uganda.
Dear Sir/Madam,
RE: APPLICATION FOR POSITION OF ADMINISTRATION AND COMMUNITY RELATIONS OFFICER
Am writing to express my strong interest in working with your organization.
I am Mary Nakabuye a female Ugandan, holding a Bachelor of Leisure and Hospitality Management, graduate from Makerere University Business School.
Presently, I am working with d.light Solar Uganda LTD as the Assistant administrator/ Front desk Manager where I am involved in various support role that enable a smooth running of various offices by carrying out clerical tasks. During these years, I have equipped myself with all various functions, including coordinating, planning and organizing daily activities at the head office as well as the various service centers.
I am a hardworking, flexible team player who desires to learn and grow as an individual and part of an organization.
I am readily available for interviews. Please find attached my CV for your further consideration.
I will be glad if my application is put into consideration.
Sincerely,
Mary Nakabuye.
CURRICULUM VIATE: MARY NAKABUYE
Tel: +256********* /256*********
Email: **********@*****.***
CAREER OBJECTIVE:
To work in an environment that encourages skills development and professional growth, enables enhancing and contributing the best of my knowledge and experience to achieve company goals and objectives as well as personal growth. I am a dedicated administrative assistant and front desk manager motivated to maintain administrative support and customer satisfaction.
WORK EXPERIENCE:
June 2020 – To Date. D.light Solar Uganda Ltd Admin Asst/Front Desk Manager
Being the first point of contact for visitors, clients, and employees, I am involved in a wide range of tasks that contribute to the smooth functioning of the office, including maintaining efficient office Operations, facilitating effective communication within the organization and with external stakeholders aimed at creating a positive impression of the company.
Responsibilities:
Directly supervises all front office personnel and ensures proper completion of all front office duties.
Raising of all Purchase requests and admin related invoice. Invoice registration and follow through for payments
Coordinate logistics deliveries between head office and service centers. Ensure delivery in full and on time. Managing mails and deliveries
Effective coordination of guest travels, hotel accommodation and related facilitations. Providing support and guidance to all company guests, coordinating visitors both scheduled and unscheduled.
Managing front desk incoming and outgoing calls and giving relevant feedback. Answer all the customers' questions and address their complaints
Office safety management. Ensure fire safety compliances are adhered to.
Manage office supplies, track usage and ensure no stock outs. Assist with various administrative tasks, such as data entry, filing, photocopying, and document preparation. Timely and effective management of supplies- purchase, distribution and accountability.
Timely delivery and administration of employee work related facilitations (Airtime, meals, nights out & fuel). Provide support to employees by helping with administrative tasks, directing inquiries, and offering assistance when needed
Accurate tracking of Head office and service center utilities, consumables and non-consumables.
Mar 2019 – May 2020 D.light Solar Uganda Ltd Customer Care Executive
I was involved in providing high-quality customer service and ensuring positive interactions between the company and its customers, including addressing customer inquiries, resolving issues, and maintaining customer satisfaction.
Responsibilities:
Monitor accounts to identify outstanding debts. Investigate historical data for outstanding debts.
Contact debtor’s clients to arrange debt pay offs. Take part in debt collection measures.
Resolve billing and customer credit issues.
Update customer account status records and field team collection efforts.
Periodic reporting on collection activity and accounts receivable status.
Respond to customer queries and inquiries about Dlight solar products and services.
2015 – 2018 Motor City Imports ltd Administrative Assistant
Responsibilities:
Answer and direct phone calls
Organize and schedule meetings and appointments.
Order office supplies.
Develop and maintain a filing system.
Maintain contact lists.
Book travel arrangements
EDUCATION BACKGROUND:
YEAR AWARD INSTITUTION
2005-2008 Bachelor Degree- Leisure & Hospitality Makerere University Business Sch.
2004-2005 UACE St.Kizito SS
1999-2002 UCE KOLOLO SECONDARY SCHOOL
LANGUAGES AND HOBBIES:
English and Luganda
Music, Reading, research.
SKILLS/KNOWLEDGE:
Customer Service Orientation
Strong organizational skills Multitasking and Time Management:
Familiarity with basic office technology and equipment,
Attention to Detail. Managing appointments, and administrative tasks.
Maintaining strict confidentiality and respecting privacy is vital.
Adaptability, flexibility and Interpersonal skills
Effectively communicate and interact with people from different backgrounds.
REFEREES:
Julie Ejotu
Country Manager,
Maersk Line Agency Ltd
P.O. Box 28687, Kampala
Tel: +256-***-******
Email: *****.*****@******.***
Andrew Ejotu
Logistics Manager,
Plexus Group
P.O.Box 22490, Kampala
Tel: +256-***-******
Certification
I, certify to the best of my knowledge and belief, that this data correctly describes my personal details, in terms of qualifications, work experience and personal details.
Mary Nakabuye
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