Customer Service Data Entry
Resume:
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CONTACT
Westland, MI 48185
*************@*****.***
SKILLS
Multitasking and Time
Management
Courteous with Strong Service
Mindset
Biology and Chemistry Training
Data Analysis
Equipment Calibration
Experimental Procedures
Healthcare Benefits
Claim Billing
Documentation
Email & Fax
Process invoices
Legal Documentation
Payroll & Payroll Processing
Policies
Sales
Proficient Typing
Case Management
Professional telephone demeanor
MS Office proficiency
Data entry
Multi-line phone talent
Medical terminology knowledge
Computer proficient
Account management
Money handling abilities
Training development aptitude
A motivated and dedicated Customer Service Specialist with 10 years of active experience with the development and enforcement of policies and procedures in a company. Looking for a manager position in a dynamic organization where my skills will be fully utilized. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines.
WORK HISTORY
January 2020 - Present
Customer Service Representative -Apple, Inc.
• Tested and evaluated customer network systems
• Performed regular maintenance to ensure that networks operated correctly
• Assisted customers in properly diagnosing technical issues
• Walked customers through recommended problem-solving steps
• Create correspondence and self-addressed envelopes as needed.
• Answer telephone assisting patients as needed.
• Coordinate executive communications, including taking calls, responding to emails and interfacing with clients.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies
September 2015 – January 2020
CSR Benefit Advocate -Humana
• Respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller Kiara Corely
EDUCATION
May 2012
Diploma of Arts
John Glenn High School
COMPUTER
Microsoft Office Suite
Excel
Word
Access
Outlook
PowerPoint
Assist customers with troubleshooting, billing issues, payments, or activation of services. As well as data entry.
• Assisted customers in making payments on accounts and setting up payment plans.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Made outbound calls to obtain account information.
• Set up and activated customer accounts.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Documented conversations with customers to track requests, problems and solutions.
October 2013 – September 2015
Customer Service Representative -Broad path Healthcare Solutions
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Answered constant flow of customer calls with up to 50 calls in queue per minute.
• Monitor all operations that affect quality.
• Supervise and guide inspectors, technicians and other staff.
• Educated customers about billing, payment processing and support policies and procedures.
• Resolved billing and claims issues over phone with customers daily.
• Keep records of quality reports, statistical reviews and relevant documentation
• Facilitate proactive solutions by collecting and analyzing quality data.
• Ensure all legal standards are met.
• Respond to inquiries regarding healthcare benefits from providers, brokers, employers and other customers.
• Follow-up on caller inquiries that were not immediately resolved.
• Provide assistance with claim lookups.
• May perform duplicate coverage inquires.
• Resolve conflict as the first point of escalation for customers or route to other staff who can resolve.
• Accurately record information in the operating system to reflect all activity/interaction with member accounts and follow up.
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