Project Manager
Resume:
Professional Summary
Over ** years of IT experience managing IT projects in the field of Infrastructure and web based applications
Extensive experience in Program Management involved in managing the portfolio of projects within the program and providing status to leadership on a regular basis
Extensively involved in Risk management, Issue Management, Budget Management & Resource Management of all the program
Part of Global Data Management team and actively involved in managing the Product and Price Work Flow Tools and the Master Data Management of all the business units related products and pricing
Developed and Deployed Governance Framework to Mega GBUs for standardizing Product and Pricing related processes
Chairing weekly and monthly program meetings with the board and the leadership team
Extensive experience in Project Management, including planning, scheduling, controlling and managing activities over the entire Software Development Life Cycle (SDLC)
Created all associated project plans including work plans, risk management plans, knowledge management plans, QMS plans, communication plans, test plans and implementation plans
Experience in strategic planning, business process optimization, project management and designing solutions using IT as a tool to leverage business processes and opportunities for growth
Worked with numerous project management methodologies to include PMI, Waterfall and SDLC. Worked with software development processes like RUP
Involved in staffing and recruiting, communication between the different layers of the PMO, the Steering Committee, users and upper management
Extensive experience working with analysts, programmers, DBA, senior management, functional managers and end-users to effectively co-ordinate project tasks and ensure completion on time
Managed several ERP projects utilizing UDB, Java, Oracle, and Web development projects. Managing these projects included project initiation, planning, plan implementation, project progress tracking (monitoring) and project delivery and closing
Extensive experience in automotive industry and understanding of the business process of this industry.
Proficient in ITIL framework for service delivery and managing SLA and OLA
Experience in managing the Problem management processes and meeting the SLAs
Experience defining, designing and manage processes of ITIL framework
Experience in resource allocation, conduct reviews and provide resolution for critical problems in Problem Management
Experienced in developing known errors, root causes reports and communicating them to appropriate stakeholders
Excellent leadership, interpersonal, communication and research and presentation skills. Skilled in designing and conducting end-user training programs
Strong supplier management skills in an outsourced environment
Leadership in the delivery of critical business applications and the ability to work with others in a constructive and collaborative manner
Responsible for ensuring 100% process and policy compliance to the Change Control Policy and to ensure SLA’s and OLA’s defined are being met by all teams.
Assisting with the implementation of change control processes using Peregrine Service Center and BMC Remedy
Extensive support on creating reports involving Crystal reports and Excel for performance measurement
Extensive experience with ITIL processes related to service delivery and service support.
Work Experience
Period: Aug’16 – Current
Client: Adient
Location: Plymouth, MI
Role: IT Continuous Improvement Manager
Environment: SAP BW, Azure, MS Project, AZ Dev Ops, Clarity, Azure Cloud, Power BI
Project Budget: >2M
Lead Projects related to Best Business Practices, AMS, HR Global Payroll, Pilot Agile for BBP, Accounts Payable/Receivable, Azure Cloud Management Gateway, Supply Chain Management – Trade Management solution
Worked with program and portfolio leads ensuring PPM best practices are adhered to
Successfully delivered projects on time within budget, scope and managed all Issues, Risks and Changes involving SDLC & Agile implementations
Product Backlog management using Scrum methodology breaking down by Epic, Features, User Stories monitored by release by sprints.
Extensively utilized ALM Octane as the collaboration tool for execution E2E including backlog grooming, test execution & integration
Piloted Azure Networking, AZ AD, AZ CMG seamless integration of AZ cloud to On Prem and managed internet device management using Azure Cloud technologies
Daily Scrums, Sprint Planning & Sprint retrospectives were extensively followed part of agile project execution. Story Point estimating, Burndown charts, MOSCOW prioritization was applied and working software was demonstrated to product owner during sprint reviews ensuring product acceptance criteria was achieved in each sprint cycle minimizing defects
Utilized Ariba, Taulia, Dolphin for supplier invoice management
Power BI was utilized to develop AP and AR dashboard reports
Period: Oct’11 – Aug'16
Client: Consumer Energy
Location: Jackson, MI
Role: Program/Project Manager Smart Energy
Environment: SAP Net weaver; SAP 7.1; SharePoint, MS Project, Clarity, OWB,Openway,TMS,MDM,GD,Oracle,HPQC
Project Budget: >$2M
Lead the Program portfolio for SE Billing Release of MDM Team and SE Infrastructure & Head End projects supported the planning and scheduling
Worked with PMs engaged in the Program portfolio
Defined and standardized processes for the program that are part of the CE PMO
Engaged directly as a program planner for the Projects
Established the PMO processes and standardized the structure within the program for all projects
Built SharePoint based portfolio management for these projects
Designed, Developed and Engaged projects teams on Share Point based status reporting
Engaged in the security setup of the projects and the SharePoint based Program portfolio; Ensured all program documents are adhering to change management processes and worked towards meeting 100% compliancy state
Conducted Weekly, Monthly Program meetings and managed status updates to the program on status, schedule, dependencies, resource management and Finance Management
Attended Monthly Program meetings and provided status updates and escalated items needing help
Monitored successful testing of all functional areas related to SE program involving TUT,FUT,SIT, Performance Testing, User Acceptance Testing, Penetration Testing, SAP and NON SAP projects interfacing with the Head End, ESB, MDM, SAP, Grid Director
Monitored timely resolution of Critical and High defects by participating in weekly defects review meeting that engages all of program team and vendors and testing leads. Ensured defect management using HPQC
Monitored completion and Review and approval of all of the security architecture related deliverables, solution architecture design documents, Business Process Design Documents, System Design Documents, Functional Specs, Test Strategy, Test Plan(FUT,E2E,SIT testing), Test Data Strategy, Performance Testing Strategy, Information Management, Controls Documents, HE design documents of TMS and Openway
Participated in the E2E testing of the program related releases involving all work streams like TMS,OW,ESB,SAP,GD,MDM
Involved in meeting all QA requirements for the program and ensured 98% compliancy rate for all releases
Period: Aug’10 – Oct’11
Client: Procter & Gamble
Location: Cincinnati, OH
Role: Program Manager Operational Excellence
Environment: SAP Net weaver; SAP 7.1; SharePoint, MS Project
Project Budget: >$2M
Lead the Program portfolio for Global Data Management Team and supported the MDM of the products and their pricing
Managed PMs engaged in the Program portfolio
Defined and standardized processes for the program
Engaged directly as a PM for the Product Work Flow Project and the Corporate Reporter Replacement Project
Established the PMO processes and standardized the structure within the program for all projects
Built SharePoint based portfolio management
Designed, Developed and Engaged projects teams on Share Point based Issue and Risk Management system
Engaged in the security setup of the Product and Price WF Tools and the SharePoint based Program portfolio
Conducted Weekly, Monthly Program meetings and managed program updates
Conducted Monthly Board meetings and provided status updates and escalated items needing help
Period: Nov’09 – July’10
Client: CuNet & Petersons, a Nelnet Company
Location: Paramus, NJ
Role: Director of PMO
Environment: ASP.NET 2.0, Site Core CMS,SQL SERVER 2005,Cold Fusion, IIS, MS Visual Studio 2005
Project Budget: $2M
Setting up PMO office for the organization both CuNet and Petersons
Managing PMs engaged in CuNet and Petersons
Defining processes for standardization of project management across the organization
Defining project strategy and planning for the projects within the organization
Budget planning and monitoring for projects across the organization
Defining Change management processes across the organization
Launching and scheduling of projects within budget, timeframe and quality standards
Integrating projects like mbaschools.com, petersons.com with Omniture, SEO, CMS, Google Analytics, Social Media (Face book, Twitter, LinkedIn, Digg, Delicious)
Integrating CollegeQuest.com with Call Center operations
Supporting collegeanduniversity.com with all enhancements and changes
Standardizing PMO processes for Infrastructure, Web Verticals, Lead Gen Verticals, Vendor Lead Management Systems, Search Engine Management, Affiliate Management, School Delivery, Agency of Record Recruitment Services, Student Edge, Petersons products and services
Managed the successful launch of websites mbaschools.com, collegequest.com that were developed as ASP.NET and Cold Fusion web based applications
SEO of the websites along with Google Analytics and Omniture implementation was managed successfully
Worked closely with development teams and business to ensure requirements are being met and are being delivered on time
Period: Jan’09-Oct’09
Client: Donor Inc,
Location: Southfield, MI
Role: Project Manager
Environment: PHP, ASP .NET 2.0, Drupal CMS
Supporting projects serta.com, bushbeans.com, theupsstore.com, penzzoil.com
Standardizing project processes and ensuring projects are completed on time
Setting up quality assurance systems for all projects to ensure QA operations are successfully executed
Projecting budget, resource and project resources for all projects
Coordinating and facilitating all project operations and ensuring timely completion of projects
Monthly reporting of project status and project risks
Performed daily stand ups and scrums to measure the project tasks progress.
Websites were developed in PHP and ASP.NET 2.0 with multiple development teams both onsite and offshore. Managed these projects successfully from start to finish
Period: Oct’08 – Dec‘08
Client: Ayusham Inc
Location: CA
Role: Project Manager
Environment: ASP.NET 2.0, PHP, My SQL
Project Size: 10-12 Member Team
Project Budget: $1M
DST
oPHP, MySQL, CSS, Flash website design and support for DST client
Media Centric
oMOSS 2007, Dashboard Design and development support for Media Centric-Client
oAdministration support for MySQL, SQL server 2005, SharePoint from backup to recovery
Tessera
oManaged Internet based website design and support in MOSS 2007 for Tessera Client
DavidShapiro
oManaged teams supporting and developing davidshapiro site in ASP
NortSouthFoundation
oManaged teams involving supported and development of Northsouth website in .Net platform
oASP Classic to .NET Conversion
oOnline registration to workshops
COA
oManaged project in .net for COA project and worked closely with client to see the project for completion
Strong communication and liaison skills; able to interface with executives and developers
Remote development and support using vpn and remote communication tools
Created software development lifecycle to manage product enhancements and versions
Served as Chief Development Expert to manage and oversee testing and quality management
Entirely responsible for supervising, change control and the Incident and Problem Management
Period: Jun ’08 – Sept’08
Client: Saras America,
Location: Farmington Hills, MI
Role: Project Manager/Change Manager
Environment: MOSS 2007, WSS3.0 & SharePoint 2007
Project Size: 10-12 Member Team
Project Budget: $1M
Accountable to manage all processes involved in project management for the Church Portal design and development in WSS 3.0 \ MOSS 2007 platforms.
Accountable to support and work with all cross functional teams across board including both onsite team, offsite team and Offshore teams
Accountable for best practices and proven techniques for designing, deploying, operating, and optimizing Microsoft Office SharePoint Server 2007 and Windows SharePoint Services 3.0. Worked extensively with real-world deployments and customers.
Managed team onsite and offshore involving recommending required software, design the environment, manage content, analyze and view data, perform disaster recovery, monitor performance, and more.
Implemented, configured, extensively customized and administered MS SharePoint 2007
Managed SharePoint 2007 implementation and customization
Significant expertise and experience working with SharePoint 2007 (administration, configuration, customization)
Experience managing SharePoint 2007 implementation, including project planning and managing offshore development team
Period: Feb ’08 – May’08
Client: Daimler Financial Services,
Location: Farmington Hills, MI
Role: Project Manager/Change Manager
Environment: Middleware, Unix and Java2.0
Project Size: 15-20 Member Team
Project Budget: $1M
Accountable to manage all change processes involved in change management for all middleware products on all servers in all 4 environments of the infrastructure setup of Daimler
Accountable to support and work with all cross functional teams across board including both onsite team, offsite team and Offshore teams
Responsible for team communication and team management involving incident management/problem management /Change management
Accountable to support and work with any Middle Ware Engineering and Operations changes involving WAS/HIS/LDAP/MQ/Siteminder/Cognos/Dimensions/Autosys/Wily
Responsibilities include assisting in the auditing all change control requests to ensure process and policy compliance, working with Project Managers and Engineers to ensure quality compliance of all aspects of the Change Request, and working with Operations/Implementation to ensure the business requirements are met. Change Request was implemented with 100% accuracy and compliance with the Change Plan.
Responsible for assisting in preparing KPI’s after reviewing with stakeholder approvals. Active participation in CAB meetings, Capacity management planning, Availability management and Release Management meetings focusing on the KPI’s relevant to each area.
Supported and managed team activities involving production activities related to s/w installs, configuring environments related to build servers
Interfaced with CA Wily /IBM software support vendors to troubleshoot problems
Ensured RFC were created for each CI change requested and based on the severity of the problem RCA were worked on as corrective action measures.
Acted as a point of escalation for day-to-day schedule slips
Period: Sep’07 – Jan ‘08
Client: Learna Inc,
Location: Farmington Hills, MI
Role: Project manager /Change Manager
Environment: UNIX, Java 2.0
Project Size: 10-12 Member Team
Project Budget: <500K
Manage all IT operations involving the Learna Education System
Plan Schedule and Monitor all the activities of the Learna program
Involved in Resource Planning, Capacity Planning, Budgeting and complete rollout of operations
Involved in Hiring Process, Training, Mentoring and managing all Operational activities.
Process Payroll, Define OM and Policies and procedures.
Entirely responsible for supervising and the Incident and Problem Management
Period: Nov’02 – Aug’07
Client: Daimler Chrysler
Location: Auburn Hills, MI
Role: Project Manager/Change Manager
Environment: UNIX, Sybase, IBM DB2, Oracle, and Java 2.0
Project Size: 15-20 Member Team
Project Budget: $2M
Accountable for the implementation of corporate policies and procedures for multiple projects administered by the IT PMO
Managed project financials, forecasting, staffing, communication between the different layers of the PMO, the steering committee, users and senior management
Worked as project manager responsible for project integration and managing the projects of the current Dealer Operations applications migrating to Field Connect portal from Market Vision from a client server environment to a web enabled environment. Directed the offshore team to meet the needs of Chrysler corporation
Organized project plan meetings, project status meetings, customer requirements meetings, database status meetings and application migration review meetings. Extensively used MS Project, Clarity, MS Visio, MS Word and other internally developed tools to keep track of deliverables and project status
Responsible for ensuring the IDS Houston project management methodologies, processes and tools are properly utilized for the project implementation
Directed the team to create users, roles, profiles and assigning particular roles, profiles and privileges to the users also assisted team to migrate Sybase to UDB on Dealer Connect development, test and staging and production environments
Created system documentation by using Visio to design system flow.
Developed service level agreements to meet customer expectations and monitored deliverables in accordance with the service level agreements set by the user community
Developed Project Charter as part of Initiation and planning efforts and obtained zero compliance consistently as part of Charter Audit. This includes formal sign off from all key stakeholders on the project indicating the project to get started.
Created Infrastructure Project Registry as per the IPR process. This helped integrate with ITI integrator to help plan all hardware resources required for the projects.
Developed Business Requirement Documents after reviewing the business requirements with the Business Sponsors.
Served as a corporate liaison between development team, data center and business teams to prioritize application hosting and deployments
Performed requirement analysis, system audits, gap analysis to reduce inefficiency in process and operations, leading to better utilization of IS/IT infrastructure and improved productivity
Ensured delivery of critical business reports, proper logging and tracking of issues, change requests and resolutions
Responsible for facilitating and participating in the gathering and documentation of business and functional requirements for client requested projects
Conducted Supplier performance evaluations and measures against service level agreements in the statement of work
Attended sessions on Nikku and Primavera based trainings related to project manager solution capabilities and extensively worked on Clarity as part of the IDS Houston project.
Attended change meeting(s); facilitate where necessary
Built/Maintained Consolidated Change Schedule
Reviewed failed and canceled changes to identify the cause of failure to ensure no outstanding issues exist. Determined if additional attention is required and ensured issues are resolved
Ensured the Change Assignee documents for all critical and major changes the business/technical reviews as required
Monitored and enforced correct implementation of RCA process
Mediate any issues during the RCA life cycle, including but not limited to RCA and action item assignment. Monitored action items
Escalated action items that have exceeded the target date
Build/Maintain Consolidated Problem Report
Tracking open problem & identifying any problem that requires increased focus to meet committed service levels.
Actively involved in problem management by reviewing the problem record for completeness of severities that were contractual. Reviewed problems for process compliance.
Identified improvements regarding metrics, SLAs, and key measurements
Lead the development team onsite and offshore during all phases of the project
Participated in the requirements gathering and use case analysis.
Participated in Vendor Selection Process
Participated in RFQ preparation
Preparation of project plans resource wise using MS Project.
Publishing reports resource wise and ensure timely completion of tasks.
Co-ordinated team meetings onsite/offshore and reviewed the status of the project, indicating criticalities.
Discuss with the Team Leads and Project Managers onsite/offshore on resolving critical path issues
Maintaining and monitoring daily task plan resource wise and update status to the management.
Co-ordinate with Business Team to ensure completion of User Acceptance Testing on time before a scheduled production release.
Issue Tracking and follow up on the fixes and UAT.
Experienced in manual, system, end-to-end, functional, regression and compatibility testing techniques. Experienced performing performance tests using Load Runner.
Test Team leading experience in cross culture with multiple technology domains.
Good working knowledge of test management and defect tracking tools like Mercury Test Director. Working knowledge in automation tools like Mercury Win Runner
Extensive experience in testing of Web applications, Portals & Client Server applications
Involved in Test plan preparation from the software design level to Customer Acceptance testing. Developed the UNIX based test scripts to generate automate test case, test execution, test report.
System test, end to end, integration and regression testing of P90/E
Creating test plans and test cases, logging test run iterations, recording & tracking defects using Test Director.
Creating Test Cases using MS Excel, and Review of Test Cases
System test and Load Testing and generate reports weekly, Meetings with onsite Testers and business owners, developers and occasional meeting with Clients
Executing Functional, Integration and System Testing (offshore) using manual techniques
Executing regression tests
Defect reporting and tracking was done using MS Excel
Active participation in daily tele conference/chat with the onsite/offshore development team updating business owners on testing & defect status.
Automation of test data using Mercury Win Runner and Load Testing using Load Runner. Version control using PVCS, Dimensions.
My responsibilities using load runner in this project is to find the Transaction Per Second (TPS), Response Time, Throughput, Download time and hits per second
Navigated the application using the tool and recorded the script using
Enhanced the script using the synchronizing points
Executed the test scenarios using controller
Logged the test results
Familiar with SDM/SDP/RUP/AGILE Methodologies and Processes.
DCX – Migrated Sybase to UDB on Dealer Connect development, test, staging and production environments. Involved in converting Sybase stored procedures to UDB SQL. Converted complex queries in Sybase to UDB involving joins. Scheduled batch updates on UDB tables. Fixed errors caused during loads. Supported web based application in access to the UDB using DAO objects and through jdbc calls.
DCX – Monitored Oracle databases of 50 GB for disk space, schema, data, user and security issues. Applied patches, implemented backup and recovery strategies. Coordinated with higher management, developers and application people for requirements, production rollovers and system integration. Developed migration and upgrade plans for schema and databases and successfully completed as per the schedules. Prepared strategies content management and system integration and implemented the same using shell scripts.
Role: Database Administrator / Release and change coordinator
Client: Daimler Chrysler
Location: Auburn Hills, MI
Environment: Unix, Sybase
Period: Jun’99-Aug’02
DCX – Performed maintenance of system flow by Power Designer tool. Scheduled jobs to run on 5300 dealer servers. Maintained databases across all 5300 dealers. Installed, configured and post installation trouble shoot of server on various operating systems like Solaris 2.5/2.6.
Assisted in the resolution of change assignment issues, as required
Involved in the change processes implementation and follow thru
Involved in change management meetings
Resetting approvals on change records
Monitored that change records are closed within criteria
Review changes for process compliance
Communicate lessons learned, as appropriate
Identified areas for improvement using key measurement(s) for all problem scenarios
Role: Database Administrator
Client: Human Resource Oregon, Oregon
Period: Mar’98 – Jun’99
Maintenance of the system flow with DBArtisan 4.0 and Erwin 3.5. Created devices, segments, databases, defaults, logins, indexed tables and permissions. Quality Assurance and test environment setup on SQL server for FACIS application. DBCC checks and update statistics executed on a routine basis.
Monitored that problems encountered are properly documented in change record
Acting as point of escalation for day-to-day problem issues and escalating to the problem resolver groups as required bringing the resolution of the problems back on schedule.
Role: Database Administrator
Client: Phillips Semiconductor, CA
Period: Oct’97-Feb’98
Installed Sybase 11 and upgraded from version 10.0.2 to 11.0.2. Created devices and. databases. Recovered production servers from media failure and backup of dumps of a 1GB. Data and 100 MB log.
Role: Systems Analyst
Client: NIIT Ltd., India
Period: Jul’90-Sept’97
Managed teams involved in training division.
Communicated inefficiencies and deficiencies related to processes
Managed projects involving Sybase/Unix/C/C ++
Conducted Training in COBOL/C/Unix in the training division
Education and Certification
MCP - WIN 95
CIW - Certified Internet Web Master, 2002
I-Net+ Certification, 2002
SCO UNIX Administrator, 2001
Certified in UDB V8.1 Family Fundamentals, 2002
Post Graduate Diploma in Computer Applications, NIIT, India
BS: Osmania University, India
PMP Certification
ITIL Certification
Green Belt Six Sigma
Industries
Manufacturing, Human Resource, Education, Retail, Internet Marketing, Advertising
Areas of Expertise
Database Administration, Business Analysis, System Design, Testing, Application Design, Mentoring, Documentation, Project Management, Program Management
Experience and Skills
Sybase, Sun Solaris 2.5/2.6,Windows NT, Unix Scripting, Perl Scripting, Oracle 8i,PowerDesigner, Toad, Rapid SQL, ERwin 3.5,Clarity, DBArtisan 4.0,COBOL, Data Modeling, MS Project, Rational Rose, SAP R/3 HR, OWB, Share point
Professional Education and Training
Instructor Led Training
File-Aid – CS, Intermediate Java Programming, Intermediate Web master, Data Access through Web Technology, Advanced Web Master, PAI (DCX), WSAD, Advanced UDB DBA, Dimensions/PVCS, CA - Clarity, Business Objects, Agile, Methodology, MS – SQL Server 2005,SAP R/3 HR, Omniture, CMS
Computer Based Training
UDB, Sybase, Oracle, PMP, Cognos, DB2, Unix, PVCS, Serena Dimensions, SEO, GA
Ancillary Skills
DB-LIBRARY, FORMS 4.5,FoxPro 2.5,MS-Project, MS-Visio, Crystal Reports, Impromptu, CA – Wily Introscope, Peregrine Service Center
MQ-Series, CICS, XML, Lotus Notes, MS-Outlook, MS Excel, MS Power Point
MS Project Server 2007, WSS 3.0, MOSS 2007, MS Active Directory, IIS 6.0
MS .NET framework, MS Exchange, MS Outlook, MS InfoPath
PHP, MySQL 5.0, CSS, Flash, Cold Fusion, CFMS, Service Now, Clarity,
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