Customer Service Specialist

MG

MAYTE GARCIA

***********@*****.*** 832-***-**** Houston, TX 77042

To work for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization's goals while achieving my personal goals and customer services- oriented office support professional, seeks an entry- level opportunity with an employer that will appreciate the ability to be at work on time consistently, follow oral and written instruction effectively and work under minimum supervision. Types 30wpm and possesses basic computer skills in MS word, Excel,PowerPoint and internet research; also able to operate a multi- line phone system, and direct incoming traffic, while maintaining a pleasant and professional personality.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Proficient in Microsoft Word, Excel, PowerPoint, Access, Internet

Quick Learning Ability

Ability To Multi-task And Communicate Clearly And

Effectively

Problem Solving And Customer Relations

General dynamics

Work From Home Customer Service

Representative

03/2019 - 11/2023

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed Customer service agents may be inbound, outbound or a combination of both

Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments

Refer unresolved customer grievances to designated departments for further investigation

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Air filters,Inc

Remote Customer Service Representative

11/2016 - 01/2018

Collect and summarize timekeeping information

Obtain supervisory approval of time card discrepancies Process employee advances and paybacks

Communicate directly with suppliers to explain supplier onboarding process and assist with compliant related activities and requirements Ability to explain complex software processes to non-technical audiences Report progress daily

Escalate any issues or non-responsive suppliers

Summary

Skills

Experience

Trouble shoot issues and provide feedback on the process Handle intake of new requests from all merchandising teams to bring on new suppliers and new items.

Sanford-brown college

Customer Services rep

08/2013 - 07/2015

Responding appropriately to customer questions and comments Screening calls, and handling 'wafflers' and ‘insistent' callers Identify gaps in a customer's records & then collecting information to fill them in the gaps

Assisting customers in making a decision about a product or service to buy Maintain and updating customer databases

Keeping accurate records of discussions or correspondence with customers Processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork

Undertaking general administrative duties like filing, photocopying and opening mail.

McDonald's Restaurants Houston, Texas

Crew Members

09/2012 - 06/2013

Collaborated with other team members on special projects and events Greeted and served customers in a timely, friendly manner and requested their orders

Accepted payment from customers, and made change as necessary, notifying kitchen of special orders

Inventoried supplies and stocked shelves as needed; cooked simple side items when depleted

Balanced receipts and payments in cash register at the end of shift. Alief Taylor high school

High School Diploma

06/2012

Houston Community College

Some College (No Degree) in Engineering

Creative, resourceful and flexible able to adapt to changing priorities and maintain a positive attitude and strong work ethic and Available to work days, evenings, weekends, holidays. Also able to stand for extended periods of time, lift at least 50 lbs., and perform alpha-numeric filing.

Desirea Wright, Supervisor, M.D.Anderson, 832-***-****, *************@*****.*** Sophia Mendoza, Supervisor, UTMB, 281-***-****, *******@****.*** Education and Training

Additional Information

References

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