Mental Health Medical Office
Resume:
Micah M. Dechavez
Suisun City, CA 94585
ad5zau@r.postjobfree.com
WORK ETHICS
●Reliable
●Trustworthy
●Team-player
●Follows instructions
●Multi-task
EXPERIENCE
Electrocardiogram Technician Program, Fairfield, Ca August, 8 2023 - September, 5 2023
Schooling: I was certified as an EKG tech after taking the 4 week course through Cal Regional. During this time I learned the proper procedures/protocols a ekg tech does. Through this program I learned how to properly prepare a patient for an ekg test, how to read the ekg graphs, and how to determine if a rhythm is potentially life threatening. I passed the program with a “A+” and truly applied what I learned.
Kaiser Permanente, Fairfield, Ca January 2022 to Present
Receptionist/Support Staff - Mental Health Dept
Job Description: The cashier/receptionist is a member of the health care department team who functions under the direction, guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns. Requires extensive use of the computer. A Cashier Receptionist does more extensive work in psychiatry. For example, we deal with a high volume call of patients. I answer about 60-90 calls a day from patients to schedule with either their therapist or psychiatrist. I also send out email to patients for weekly virtual group meetings.
Essential Responsibilities:
●Reception, Check-in, Check-out (where applicable)
●Greet and assist patients that present
●Follow appropriate patient registration/check-in policies and procedures
●Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
●Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
●Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
●Determine patients membership/benefits according to the benefit display
●Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.
●Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
●Manage electronic in-basket
●Use notes function where applicable to document prepayments
●Obtain a patient medical record number when necessary
●Order Health Plan cards as needed.
●Collect co-pays and fees. Inform patients of available payment options.
●Generate appropriate encounter forms per procedure electronically or manually if the system is down
●Direct patients to appropriate area after the check-in process is completed
●Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.
●Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Media-Cal, and industrial patients.
●Initiate and complete required forms for all appointments per policy.
●Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue
●Assist patients by :
●Explaining co-pays/applicable fees
●Providing facility directions
●Referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office.
●Initiating and completing appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility.
●Tracking referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification. Where this responsibility is not part of an existing position, it cannot be added without written agreement as part of the LMP.
●Demonstrate knowledge of and application to Patient Administration Appointment Registration (PARRS).
●Maintain the patient will-call area box if applicable
●Communicate with clinical and business office staff as needed
●Cash Handling, Reconciliation and Deposit
●Handle cash according to the Cash Handling Responsibility Agreement
●Comply with all applicable cash handling policies and procedures (see reference list)
●The registration designee is responsible for the safekeeping of change funds, all revenue collected during the shift, all assigned revenue documents, and all keys assigned for cash control.
●Obtain, secure, and ensure sufficient denominations to provide change.
●Reconcile shift and deposit funds according to the Cash Handling Responsibility Agreement
●Use correct procedures to document and report discrepancies
Kaiser Permanente, Vallejo, Ca April 2021 to December 2021
Supply Chain Technician
Job Description: Inventories, restocks, and distributes disposable medical supplies within Perioperative services, which includes replenishment in the Operating Room and Ambulatory Surgery Unit suites. Works the majority of the time preparing surgical carts for use in the medical center and/or medical office building. Will also maintain accuracy of supplies on facility procedure cards. Stocks surgical carts for use during procedures. Performs other related duties as necessary.
- Reviews operating room schedule in advance to ensure proper supply levels.
• Stocks surgical carts for use during procedures.
• Inventory assigned supply areas for replenishment.
• Rotate stock using FIFO (first-in-first-out) method of inventory management.
• Fills requisitions from stock in storage areas.
• Maintains stocking levels in the OR and ASU suites.
• Inform staff on product conversions and substitutions.
• Work with Perioperative Cost Specialist, Procurement team, and service leads (nursing) to ensure proper stocking levels are maintained and supplies are ordered routinely.
• Escalate and solve supply issues with Supply Chain Manager, and involve clinicians when necessary.
• Maintain procedure cards (removing obsolete items, and updating cards during product conversions).
• Print supply forecast to prepare for future procedures.
• Dons protective equipment when necessary.
• Infection Control - Standard Precautions: Adherence to hand washing requirements, workflow patterns, standard precautions, dress code, sterility assurance.
• Ensures proper documentation is maintained electronically and manually.
Axelrode Orthodontics, Vallejo, CA January 2019 to May 2023
Sterilization Technician & Records Technician
Job Description: Package, sterilize and put away instruments. Restocking cabinets with supplies used on patients. Interact with patients and procedures like photos, scan, and taking x-rays on the patient.
●Use sterile processing chemicals according to manufacturer’s instructions for use
●Participates with and monitors process of building accurate and timely assembling of kits
●Maintain department sterilization records
●Serves as Sterile Processing department service line leader
●Assists with overseeing all office activities in absence of leadership to ensure flow of the highest level of operations by identification of issues and timely problem-solving, including reporting to supervisor
●Uses sterile processing chemicals according to manufacturer’s instructions for use
●Operates automated processing equipment such as instrument washers, sterilizers, biological incubators, heat sealers and other commonly used automated, non-automated and electronic equipment in sterile processing
●Sterile Processing; Order, restock and decontaminate sterilization equipment and instruments; Collect dirty equipment and instruments; Sort, load, unload, and decontaminate equipment and instruments according to procedures and or surgical cases.
●Cleans and decontaminates instruments and equipment according to established procedures and techniques; ensures proper functioning of equipment; cleans sanitizing machines and equipment.
●Perform instrument processing functions according to written Standard Operating Procedures
●Break down chairs and clean surfaces after each patient by using cavi wipes, replacing barriers, and bringing any dirty instruments that were used on the patient.
●Review the patient schedule in advance to ensure proper supply levels of instruments.
●Stock supplies that have been ordered for the clinic.
●Properly prepare patients for X-Rays (adjusting the led apron for their safety), adjust X-Ray machine to the patient's height.
●Save X-Rays and send the image to the dentist
QUALIFICATION & SKILLS
●Communication
●Team player
●Customer Service
●Filing
●Inventory
●Data Entry (35 WPM)
●Clinical tasks/skills
●X-RAY Certificatification
●Noting patients treatment cards
●Inspects and receives deliveries for Clinic and administrative areas
●Identifies and address internal and external customer needs
●Successful history in patient care and customer service driven environment
●Responsible for ensuring that “dated” and “obsolete items” are removed from stock prior to expiration from dental supply areas
●Responsible for ensuring that all received deliveries are properly put away.
●Promote effective working relations and works effectively as part of a team inter and intra departmentally
●Working in a fast pace clinic
●2 years of Dental Healthcare or related experience
COMPUTER SKILLS
Ability to perform basic computer application using:
Microsoft Word, Microsoft Excel, Power Point, Google Docs, Google Sheets, Dolphin Management Software, Sirona X-Ray Software, Warehouse Management Software (WMS), RF Gun/Scanner, PARRS, Health Connect, and Cadence.
LANGUAGE
English
EDUCATION
Heritage Peak Charter School, Vacaville, CA - 2018
H.S. Diploma
Tooth Fairy Systems, San Ramon, CA - 2020
Dental X-RAY Certificate
EKG Program & Certificat, Fairfield, CA - 2023
REFERENCES
Karen Manalo - 707-***-****
Char Benejado - 707-***-****
Marquita Carrier 510-***-****
Contact this candidate