Internal Audit Risk Management

Jianning (Phoebe) Luo

Concord, California

Email: ********@*****.***

Phone: 925-***-****

Objective

To satisfy an energized drive for self-improvement and pursuit of personal excellence in a collaborative environment.

Professional Qualifications

CIA (Certified Internal Auditor)

CFSA (Certified Financial Service Auditor)

Work Experience

Internal Audit Manager, San Francisco Federal Credit Union (July 2023 – Present), San Francisco

Perform annual risk assessment at entity level to prepare annual audit plan.

Establish Audit Charter and Audit Manual for the Internal Audit Department.

Submit RFPs and perform due diligence review over external audit firms for outsourced audits; supervise outsourced audit projects.

Coordinate and facilitate annual financial statements and financial reporting audits.

Manage and/or participate in multiple audit engagements and projects ensuring the execution of each engagement is conducted effectively.

Coach and develop interns and assistants helped with the Internal Audit projects by reviewing their workpapers.

Develop and maintain good working relationships with key stakeholders so that audit activities and recommendations are well understood, managed, and acted upon timely.

Prepare and present monthly Audit Report packet to the CEO and Supervisory Committee.

Senior Risk Management Consultant, Robert Half International (Client: Texas Capital Bank) Remote

1st Line of Defence: Operational Risk Management for Consumer and Online Banking Business Lines (11/2022 – 05/2023)

Helped to enhanced internal controls based on analysis of operational processes and identified process control gaps.

Helped to draft various operational procedures and related process flows.

Assisted with the development of 1st line of Defence Risk and Control Self-Assessment including risk analysis, assessment of risk impact and likelihood, assignment of inherent risk rating.

Create test plans for various RCSA controls for the entire Consumer and Retail Banking business lines.

Senior Audit Consultant, Cathay Bank (after acquisition of HSBC retail banking and lending business segments) Remote (07/2022 – 11/2022)

Achievements: Assist the Chief Auditor in completing various audit projects including international audit projects using GRC application.

Conduct preliminary engagement review and help with audit planning including information gathering, mapping of process flow, contribution of planning memo and other brainstorming memo.

Complete risk assessment matrix and design audit program; execute audit testing to address relevant risks and control assertions and resolve potential audit observations or findings with audit clients.

Draft issue report and contribute to Executive Summary report.

Assist in Exit meeting communication.

Audit and Risk Management Consultant, Robert Half International (Client: MUFG Union Bank U.S.A) Remote

3rd Line of Defense: Internal Audit Department (July 2021 – September 2021)

Conducted issue management activities, including review and challenge of the suitability of correction action plans; and conducted independent validation of correction actions and issue closures.

2nd Lind of Defense: Operational Risk Management (October 2021 – July 2022)

Accomplishment: Supported Operation Risk Management in the execution of risk management program which focus on the evaluation of control self-assessment (RCSA) provided by the first line of defence for areas including but not limited to business continuity management, third party management, electronic fund transfer (EFT/ACH), commercial loan origination and services, bill pay, Wealth and Treasury management.

Supported operational business unit functions in the management and execution of activities related to operational, compliance, and enterprise risk management programs.

Identified process improvements and provided to management with recommendations to reduce risk, strengthen control and maximize efficiency in highly complex risk areas.

Reviewed, analysed, and made recommendations to the design and implementation of operational and compliance activities so they are dynamic with new regulatory, corporate and process requirements.

Reviewed and presented control testing results to all levels of first line and risk management clearly, including outlining the risk of control deficiencies.

Senior Auditor, Fremont Bank, Hayward, CA (12/2016 – 03/2021)

Accomplishments:

Independent execution of all assigned audit projects (Internal Audit projects and FDICIA projects) contributed to the successful completion of annual audit plan.

Successful completion of all Chief Auditor delegated assignments for the maintenance and enhancement of the department’s Audit Manual, annual audit planning and departmental operation.

Executed a completed audit program from planning to reporting with scope and budget determination, process mapping, risk assessment, audit program testing and audit reporting to conluce whether internal control are operating effectively, efficiently and reliably in compliance with regulatory requirements, bank policies and procedures for each assigned project

Created quarterly and annual FDICIA (similar to SOX) and Uniform Single Attestation Program (USAP) testing approaches; complete testing to support external auditor’s attestation in the bank’s financiall reporting.

Maintained cordial and close business relations with Senior management, board committee and management committee by participating committee meetings present and share ad-hoc topics learned from the Banking Industry (i.e., Banking Compliance Group seminar)

Coached and trained less experienced and new audit staffs on audit process, workpaper documentation, and how to recognize inherent risks in a business process

Audit Consultant, Alameda County Employee Retirement Association (aka “ACERA”), Oakland, CA (06/2016 – 12/2016)

Achievements: Supported the Chief Auditor in various data reconciliation projects in preparation for the Audit Committee reporting and external auditor’s audit.

Audited and reconciled a variety of ledgers, reports, and accounting records; examined healthcare participant data, benefit calculations, disability records and proposes correction of errors.

Analysed and evaluated system functionalities related to Pension fund; determined data requirements; verified and analysed available data; observed actual practices; identified existing and potential problem areas.

Financial Control Tester II (Transition position for out of state relocation), Guardian Life Insurance, New York, NY (03/2013 – 08/2014)

Accomplishment: Independent execution of all Model Audit Rule (MAR) compliance testing and reporting contributed to the annual internal control attestation on the company’s financial statements.

Studied and reviewed division’s MAR compliance manuals including Financial, Operational, Compliance and IT to edit current testing plans on macro level; educated area management with the MAR compliance and testing requirements and finalize agreed upon test plan.

Performed testing and presented testing results to area management including area Risk Management; periodically compiled test plans and testing results then presented to Corporate Controller for high level monitoring.

Quality reviewed MAR testing results performed by area management/Risk Management; presented and communicated feedback with area management/Risk Management.

Senior Auditor, Prudential Financial Inc, Newark, NJ (08/2009 – 02/2013)

Accomplishment: Independent execution of all audit projects (Internal Audit projects and SOX projects) contributed to the successful completion of annual audit plan for each division of the Audit Department.

Performed overall evaluation of entity profile and assist in the planning of group's annual audit plan for audit areas across Financial Management, Investment Management, Law and Compliance, and Risk Management.

Coordinated with ERM to evaluate operational, financial, and technology processes to determine the adequacy of internal controls and provide assessment of business risks and effectiveness of internal controls (Macro Risk Assessment).

Completed micro risk assessment (Risk Assessment Matrix) and designed audit approaches; executed audit testing, helped prepare audit reports and deliver audit results to Senior Audit executives and Senior Management.

Supervised Junior Auditors and co-source in audit fieldwork, and reviewed work papers and provided coaching to enhance work paper documentation.

Junior Auditor, Prudential Financial Inc, Newark, NJ (03/2005 – 07/2009)

Accomplishment: Supported Audit Management in the successful completion of audit fieldwork.

Assisted the Audit Manager/Audit Senior to execute audit testing to address relevant risks and audit assertions; Assess key controls and perform every audit testing (i.e., SEC Reporting, GAAP Consolidation, CFO and Management Reporting).

Assisted in the communication of findings to Audit and Business Unit Senior management.

Assisted with the input of audit findings and status update of the findings in the Issue Tracking database.

Education

2007 MS, Professional Accounting, Seton Hall University, NJ

1999 BS, Business Administration Major in Accounting, New Jersey City University, NJ

Computer Skills

MS Office 365 (Words, Excel, Visio, PowerPoint)

GRC software: High Bond, IBM Open Pages

IDEA, Paisley, Peach Tree Accounting, Quick Book, Lacerte

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