Customer Service Assistant Manager
Resume:
SHAIRA YURET
PELHAM,AL *****
*******@*****.***
Communication
Ability to Work Under Pressure
Decision Making
Time Management
Self-motivation
Conflict Resolution
Leadership
Adaptability
Teamwork
Bilingual English and Spanish
Education
High school diploma. August /1991 to may /1994
Subway July/2013 to February/2015
Store Manager
Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, and driving sales goals
Recruited, interviewed, hired, developed, evaluated, coached and counseled employees
Ensured proper cash controls and loss prevention procedures were in place and followed
Promoted community engagement and marketing.
Rent-A-Center. May/ 2015 toMarch/2016
Sale assistant manager
Managed cash and inventory controls and order verifications to increase BOR by prospecting for new business with telemarketing calls and distributing materials.
Assisted in reviewing expired accounts and ongoing communication with customers to promote accurate and timely payments.
Strategically organized and replenishment of merchandise on sales floor to ensure the merchandise was rent ready.
Performed successful inventory audits twice a week while maintaining policies and procedures according to company standards.
Managed rental accounts and met company account management expectations by collecting on pat due accounts while adhering to company policies, standards and procedures.
Increased store BOR and revenue through sales activities, account management and providing total customer satisfaction in the process.
Buddy’s home furnishings. March/2015 to September/2016
Sale Assistant
Helped customers with questions, problems and complaints in person and via telephone.
Processed cash and credit payments rapidly and accurately.
Documented all customer inquiries and comments thoroughly and quickly.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Completed all cleaning, stocking and organizing tasks in assigned sales area
Rent-A-Center September/2016 to presentSale Assistant Manager
Engage in performance management of store personnel – evaluating employee performance, delivering timely feedback and administering performance evaluations
Create, manage and monitor store work schedules
Commitment to providing excellent customer service
Maintain all company paperwork according to policies and standards
Manage inventory control and meet or exceed inventory goals
Provide training resources for employees in POS, product knowledge, guest service, sales and company values
Ensure the store associates follow company sales and selling standards and provide excellent customer service.
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