Medical Assistant Customer Service
Resume:
Cara Melissa Crouse
Baltimore, MD 21202
***********@*****.***
SUMMARY
Over 18 years experience in pharmaceutical and healthcare sales, marketing and customer service and then trained to become a Certified Medical Assistant at the Fortis Institute-Towson. I am seeking opportunities within the Allied Healthcare field where I will continue to grow within the medical industry in a patient care setting.
EDUCATION
Fortis Institute-Towson Towson, MD Medical Assistant Program, Certificate of Completion upon Graduation
•Honor Roll
•CPR certified 2023
•Certified Medical Assistant 2023
Mars Hill College Mars Hill, NC
Bachelor of Science: Business Administration and Marketing
•High School Valedictorian
•2002-2006
•Graduated cum laude
•Scholarship athlete for 4 years, volleyball
•Grayson Scholar
•Outward Bound Tutor
•College Athlete Tutor
•Minor in Spanish
•2005-London internship in Sales: Credit Today
MEDICAL TRAINING & SKILLS
Microbiology, Circulatory ECG’s, CPR, Computer Billing, Human Relations, Medical Law and Ethics, Digestive System, Accounts Payable and Receivable, Office Surgery, Nervous System, Integumentary Endocrine System, Hematology and Phlebotomy, Lymphatic System, Medical Records, Reproductive Systems, Pediatrics, Urinary System, Urinalysis, Insurance Processing, Reception Techniques, Medical Terminology, Keyboarding, Anatomy and Physiology, Blood Pressure, Vitals, Written Correspondence, Word Processing, World of Work, Musculoskeletal and Radiology, Pharmacology and Injections.
PROFESSIONAL EXPERIENCE
Johns Hopkins Intrastaff and Medical Center, Certified Medical Assistant
January 2021-March 2024
•Phlebotomy
•EKG
•Ear Irrigation
•Chaperoning/Assist in procedures and patient care
•Stocking
•Administer Vaccinations
•Customer Service
•Evaluate patient vitals and medical needs
•Assist in office management responsibilities
•Patient registration
•Quality Control testing
•Preceptor
•Trace Auditing
Trinity OBGYN, Certified Medical Assistant
September 2019-January 2021
•Assist in procedures and patient care
•Evaluate patient vitals and medical needs
•Customer service
•Scheduling
•Insurance processing
•Assist in office management responsibilities
Novawall Systems, Inc, Sales and Marketing Associate
June 2017-September 2018
•Managed website design and integration
•Managed social media presence
•Aided in the creation of new accounts nationally and internationally
•Managed training classes
•Managed orders and shipping
•Oversaw all marketing projects and materials
•Acted as a liaison between distributors and customers
•Developed employee guidelines and daily tasks manual
•LEED Green Associate
•Aided in the building of relationships between distributors and architects/fabric representatives/general contractors
EnviroSolutions, Inc, Sales Representative
March 2016-June 2017
•Opened new accounts through cold calling and professional referrals
•Completed contract negotiations
•Worked hands on with property managers and business owners to enhance trash and recycling removal, sustainability and “green” initiatives
•Managed current and new customer accounts
Allstate, Customer Service and Sales
June 2011- March 2016
•Opened new accounts through cold calling and referrals
•Excelled in both referral based and cross sales
•Promoted to head of customer service while maintaining individual sales
Baxter Healthcare, Acute Care Division, Territory Sales Manager
July 2006 – December 2010
•Hospital and Surgical Center selling, Departments: Operating Room, Cath Labs, Materials Management, BioMed, Intensive Care units, Pre-op, PACU, ERs and Pharmacy.
•Educated Anesthesiologist and CRNAs in use of vaporizer equipment and anesthetics in an OR setting. Educated and sold nurses, intensivists, pulmonologists and cardiologists in an infusion Beta Blocker
•Marketed and educated nurses, OB/GYN, bariatric, plastic and general surgeons and anesthesiologists in anti-emetics. Managed and negotiated GPO contracts with Premier, Amerinet, Medassets and Broadlane Accounts.
•Negotiated contracts with purchasing and pharmacy directors at a hospital level as well as corporate
•Strong educated medical discussions focused on clinical differentiation and patient safety
•Suprane Super Charger Winner, 2008
•Converted hospitals and surgery centers to Baxter line of inhaled anesthetics placing Suprane vaporizers in 100% of accounts
•Opened 100% of surgery center to Suprane through cold calling and relationship building
•Top 5 regional performer for Brevibloc for 2009
•Received a temporary position covering Maine, New Hampshire and Vermont directly out of college and received permanent position based on strong performance and territory growth
•Converted 100% of Amerinet accounts while in the Maine Territory, 2006
•Transferred to Baltimore Territory, 2007
•Best Citizen award, 2008
•Top 21% of country in 2007
•Top 40% of country for 2008-2009
•Top 29% of country for 2010
•Facilitated negotiations with Medstar IDN to contract all inhaled agents solely with Baxter Healthcare
•Completed two SPIN selling workshops
CERTIFICATIONS
American Heart Association, CPR/BLS/AED & First Aid, Certified 2019-Present
National Healthcareer Association, CCMA, (Test Date Pending August 2019)
PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
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