Customer Service Representative
Resume:
SHYNE
TOLDO
PROFILE
A Customer Service Representative
with extensive experience in sales
and customer service environments
which includes billing concerns,
troubleshooting technical
problems, managing/tracking
returns, and presenting relevant
and correct information about
products and services. Organized,
critical thinker, creative, good
communicator, can build a positive
rapport with customers, thrives
under pressure, and can fearlessly
pitch an offer to close a sale.
CONTACT
************@*****.***
Alabang Muntinlupa City
CHARACTER REFERENCE
Marvin Jay Rosales
Concentrix CVG Ph Inc.- SME,
Operations
Phone: 099********
Renalyn B. Toldo
Synchrony Bank – Senior
Representative
*******.*****@***.***
Phone: 097********
EDUCATION
Muntinlupa Business High School
Espeleta Street, Muntinlupa, 1770
2011-2015
Techological University of the Philippines-Manila
Ayala Blvd., Ermita, Manila, 1001
2016 – 2022
WORK EXPERIENCE
Concentrix CVG Philippines - Advisor I, Sales
November 2022–March 2024
• Providing accurate information about the products and services to the caller and educating them about the products and services.
• Utilize all the tools and follow the process for troubleshooting technical concerns.
• Handling customer calls, despite the degree of difficulty, professionally.
• Making sure to tie an offer to the customer’s needs to get the “buy-in” of the customer.
• Providing excellent quality customer service and other duties assigned.
• Maintaining the concentration and focus to meet
performance goals.
SKILLS
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Communication Skill
• Problem Solving
• Ability to Multitask
AWARDS/ACHIEVEMENTS
IPRR CHAMPION - 27th of January 2023 at Concentrix Alabang 1
• Gained an award for being a top
performer for Intra Product Resolve
Rate (IPRR) for January 2023. Intra
Product Resolve Rate (IPRR) is a
trending metric that measures the
rate of customers who call back
within 24 hours after being assisted
by an agent.
Contact this candidate