Customer Service Shift Supervisor

EXPERIENCE

Starbucks, New York, NY December ***2- Present

Shift Supervisor

Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks.

Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

Executed store operations during scheduled shifts. Organized opening and closing duties as assigned.

Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team.

Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.

Recognized and reinforced individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.

The Boil, New York, NY February 2022- December 2022

Host/ Server

Greeting customers as they walk into the restaurant

Helping guest with reservations and seating them

Optimizing seating at different tables to ensure even workload for wait staff

Answering phones and scheduling reservations with large parties

Respond to guest inquiries and requests in a timely, friendly and efficient manner

Perform opening and closing duties as needed

Cleaning and taking to-go and online orders

Charter Communications, Flushing, NY March 2020 – January 2022

Customer Service Representative

Customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts.

A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.

Empire Office, New York, NY November 2019 – March 2020

Receptionist

Delivered exceptional customer service through personal contact with customers, addressing any questions and concerns they had.

Assisted all departments with administrative and clerical duties (this includes but not limited to filing, faxing, typing, scanning, etc.)

Cover the receptionist desk: (this includes taking messages, answering phone, routing calls, greeting the public and referring them to appropriate staff).

Received, sorted and distributed incoming/outgoing mail, deliveries and couriers as well as mailed newsletters, invitations and all other information to staff.

Responsible for inventory management and record management of supplies and materials for the office.

Volvo Cars of Manhattan, New York, NY March 2018 – September 2019

Receptionist

Answered an 8-line switchboard phoneline and directed consumer to the proper department and followed up in a timely manner.

Handled customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.

Communicated with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.

Assist the managers with various clerical duties as needed

Efficiently worked with all customers and employees to schedule services required for their vehicles.

Familiarize yourself with department structures & internal procedures for assisting customers efficiently

Blue Marble Ice Cream, New York, NY February 2018 – August 2018

Supervisor

Performed tasks essential to daily operations such as attending to cashier and register inquiries, performed necessary supervisor overrides and continuous on-the-job training and development.

Lead by example and perform all tasks expected of team members such as scanning items, bagging and proactively assisting customers.

Ensured prompt, efficient and friendly customer service by all cashiers, baggers and sales associates.

Ensured strict cash control and money handling techniques and procedures. Retrained cashiers on an as-needed basis.

Collected money from cashier, make change and monitor accurate tills with no overages or shortages of money.

Ensured accurate department signage, pricing and merchandising.

Starbucks, New York, NY August 2012 – January 2018

Shift Supervisor

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

Executed store operations during scheduled shifts. Organized opening and closing duties as assigned.

Followed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

Followed all cash management and cash register policies and ensures proper cash management practices are followed by shift team.

Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.

Recognized and reinforced individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.

EDUCATION

Manhattan Educational Opportunity Center NY, NY Completed 2013

High School Equivalency

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