Customer Specialist Service

AFRICAJONES

Rome, Georgia ***** 706-***-**** *.********@*****.***

Professional Summary

Enthusiastic Customer Specialist eager to contribute to the team's success through hard work, attention to detail and organizational skills. Clear understanding of collaboration and building customer satisfaction. Motivated to learn, grow and excel at any level of the business.

Skills

Work History

Commercial Customer Specialist 11/2016 to Current

Shaw Industries – Dalton, Georgia

Provide service to customers in key business segments of Healthcare, Hospitality, Corporate, Education and Retail.

Serve as the point of contact between the company and sales team.

Manage high volume of interactions via telephone and email.

Manage time effectively and use professional judgment to resolve issues.

Work with Client Support Reps to improve operations and provide exceptional customer service.

Residential Customer Representative 08/2015 to 11/2016

Shaw Industries – Dalton, GA

Entered customer interaction details to process orders, track requests, document problems and provide updates Made modifications using knowledge of procedure manual.

Used professional judgment to solve customer problem. Provided excellent service

Education

Bachelors: Human Services 2015

Shorter College - Rome, Georgia Graduated cum laude

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