Data Entry Customer Service

SKILLS

Active Listening

Adaptability and Flexibility

Alarm Systems Monitoring

Agency Referrals

Assess needs.

Attention to Detail

Basic Life Support BLS

Call assessments.

Caller engagement

Call Records Maintenance

Call Management

Call Prioritization

Call Routing

CPR and First Aid

Critical Thinking

Collaboration

Complete official forms

Computer Literacy

Confidentiality Maintenance

Conflict Resolution

Cross-Departmental Teamwork

Customer Service

Customer relations

Data entry

Decision Making

Dependable and Responsible

Dispatching Procedures

Documentation and Reporting

Emergency Response

Effective Communication

Fax Machine

Good Judgment

Incident Documentation

Interpersonal Communication

Information Gathering

Information Relay

Information Security

Law Enforcement Collaboration

Message Relay

Multitasking

Multi-line phone system

Needs Assessment

Organizational Skills

Processing requests

Police Terminology

Printer

Prioritization

Prioritizing Situations

Problem Solving

Professional Demeanor

Public Safety Knowledge

Rapid Needs Assessment

Research

Record Keeping

Records maintenance

Resource Allocation

Secure sensitive information

Safety Protocols

Scanner

Self Motivation

Stress Management

Tablet Language apps.

Teamwork and Collaboration

Telephone Etiquette

Time Management

Track alarm calls.

TTY phone

THERESA DAVIS

Remote Customer Service

603- 290-9420

************@*******.***

PROFESSIONAL SUMMARY

Dedicated Police Communication Technician with over 18 years at Nashua NH Police Department, adept in emergency response and critical decision-making. Expertly manages high-volume calls with precision, ensuring rapid dispatch and public safety. Excels in multitasking and collaboration, maintaining composure under pressure to assess and prioritize incidents effectively.

EXPERIENCE

08/2004 - 03/2024

Police Communication Technician

Nashua NH Police Department Nashua NH Police Department, Nashua, New Hampshire

Position answers business calls, calls for service, TDD hearing impaired phone, E911 emergency referral calls, alarm, fire and ambulance lines, to provide services, information and referrals and judges characteristics of a call to determine whether an emergency or non-emergency response is necessary.

Responsible for obtaining information and accurately recording it via data entry in the computer-aided dispatch system, monitoring prisoners and areas for building security via closed circuit television system, additional data entry duties which may include restraining orders, subpoenas, warrants, M/V warnings, traffic citations.

Prepares daily hot sheet and uniform rosters, prepares court notification slips and performs other essential functions as assigned.

Coordinated closely with other departments such as fire rescue or medical services when responding to emergency calls.

Maintained accurate records of all incoming and outgoing calls and messages.

Developed effective working relationships with police officers, other law enforcement agencies, and the public.

Provided customer service support to citizens calling into the station seeking assistance or information.

Performed data entry tasks accurately utilizing various databases related to criminal justice information system.

Utilized multi-line telephone systems to answer incoming calls for assistance.

Received incoming telephone and alarm system notifications regarding emergency and non-emergency police and fire service, emergency ambulance service, and information.

Relayed information and messages to and from emergency sites and law enforcement agencies.

Answered routine inquiries and referred calls not requiring dispatches to appropriate departments and agencies.

Maintained files of information relating to emergency calls, such as personnel rosters and emergency call-out and pager files.

HOBBIES AND INTERESTS

Writing, research, crafting, and reading.

REFERENCES

References available upon request

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