Information Technology Support Team

**** ********* **

Pittsburgh, Pa *****

Nicholas Weiss

412–867–5533

ad5yz8@r.postjobfree.com

Objective: Establish a long-term career working with HRIS systems utilizing my extensive HR, Payroll, and systems background in conjunction with my education in Information Technology. Experience: 3/2023 – 8/2023 Tekspark Consulting Pittsburgh, PA Lead Workday Consultant

● Managed CMU US payroll Optimization Project in order to significantly reduce workload on CMU US Payroll Department.

● Organized and reviewed existing process documentation on current payroll processes and to understand the current state. Lead calls with all stakeholders to review any questions or clarification on current process

● Review Workday current state configuration, payroll runs, worker data integrity, timely LOA processing, and timing of approvals for all business processes that impact US payroll.

● Overall goal of optimization project to reduce the number of payroll cycles including off cycle payrolls.

● Assessment of the current state of the US Payroll process. Determine optimal frequency for standardized pay run while considering any state specific requirements or Union constraints for pay frequency.

● Developed a project plan to capture all timing, requirements, business case and critical path. This includes a change management plan and implementation plan to design phases for state US payroll.

● Provided Senior leadership detailed project plan and multiple options to optimize current payroll process and pay frequency that greatly reduced their pay runs and processing time. Including Workday functionality that would improve this overall US payroll process. 4/2018 – 1/2022 Kraft Heinz Company Pittsburgh, PA Senior Manager, IT App Support – Workday

● Managed Kraft Heinz Workday support team on a daily basis with user support tickets raised within Workday HCM, T&E, and Recruiting modules. Ensuring all tickets are resolved timely within our SLAs with the business.

● Supported HR, Payroll, and Finance business owners on small enhancement requests. Managed the daily prioritization, requirement gathering and deployment.

● Lead Support team in Workday Governance monthly meeting with Senior Leadership to provide visibility and updates on any new configuration that is being requested and deployed by the team.

● Provided support to the Kraft Heinz project team on new projects to ensure possible downstream effects could be identified and tested prior to any project deployment to production. Also attended daily hyper care calls to identify any defects prior to the Support team taking on support of the new configuration.

● Managed Workday releases with the Support team by completing regression testing in HCM, T&E, and recruiting modules based on updates being pushed within the updates to ensure no issues would arise when pushed to production.

● Supported Workday year end activities with Support team to gather and update all holiday calendars, payroll calendar, and time off plan updates prior to end of the calendar year. 9/2015 – 3/2018 Kraft Heinz Company Warrendale, PA Manager, IT – HR, Global

● Manage Workday Governance monthly meeting with Senior Leadership as the Global Workday Lead for any new configuration that is being requested

● Continue to support and assist the HRIT BAU team on Workday support.

● Post-merger handled Conversion of Kraft Legacy employees for Workday HCM and T&E modules.

● Implemented Workday Recruiting Module globally for 48 countries. Held the role of IT PM for Workday on the entire implementation globally. This module replaced all current ATS systems within our organization.

● Currently managing two additional projects for Indonesia, Singapore, and Brazil where we are implementing a Workday integration to ADP and Kronos. In addition, we are deploying Absence in Workday for these countries as well.

8/2014 – 9/2015 Kraft Heinz Company Warrendale, PA Global Project COE Analyst

● Implemented Workday HCM and Travel and Expense modules for 48 Countries. Conversion includes 40,000 plus employees.

● Work closely with business on all data and functionality requirements.

● Business process definitions configuration including custom validation, condition rules, and advanced routing rules.

● Security configuration for all domains & security roles including providing solutions for new role creation to support business needs and SOX compliance.

● Integration implementation for payroll systems including ADP and Ceridian. Also additional integration to support any legacy downstream systems.

● Creation of supervisory organizations, job profiles, cost centers, custom objects, and mass data loads through EIB.

● Workday regression and UAT testing for all Workday updates including creation of test scripts and execution.

● Creation of custom reports for HR for data validation, SOX compliance, and analytics.

● Training of end users on business processes and system maintenance tasks

● Provide Workday support for 48 countries for HCM and T&E 2/2014 – 8/2014 Mylan Canonsburg, PA

Group Leader North American HR Support Services

● Supervises, advises, and counsels a HR Support Services team on back-offices processes.

● Ensures accuracy and timely processing on all transactional activities owned by Support Services including Workday Business Process approvals as Tier1, Tier 2, and HR Administrator, Leave processing and Union related transactions.

● Provide HRIS Workday run support with creation of supervisory organizations, job profiles, cost centers, other custom objects, and assist with EIB loads. Workday regression and UAT testing for all Workday updates.

● Provide support to users on all Workday business processes and sub processes.

● Part of the Workday Optimization team identifying improvements to business processes and approval matrix globally. Complete all end-to-end testing and implementation of improvements.

● Training of Support Services teams in India, Europe, and Japan.

● Monitors and reviews various system audit reports to ensure data integrity (includes HRIS system audits, benefits vendor audits, and Kronos audits)

● Provides process improvement suggestions for transactional activities owned by the Support Services team

● Works with the HR Contact Center to ensure data related issues are reviewed and corrected.

● Pushes/drives for tactical tasks to become owned by shared services, driving any tactical or transactional tasks out of other department

● Conduct weekly staff meetings to ensure engagement, share information and ensure quality.

● Partner with the Regional HR Business Partners to review needs.

● Work with the Senior Manager to identify areas of improvement related to Support Services and develop strategies to address these areas.

6/2011 – 1/2014 Mylan Canonsburg, PA

Global HR Service Center Associate

● Customer Service focused position answering a daily influx of email, phone calls from various employees regarding company policies, union contract inquiries, benefits inquiries, HR System inquiries, timekeeping assistance, and payroll inquiries.

● Tracking of all inquiries into IT tracking software to ensure all inquiries are resolved timely and incident reporting.

● Managing benefit system Advantage for employee benefit elections, benefit audits, employee election approvals, and system testing.

● HR system Workday Tier 1 & Tier 2 HR Administrator processing of Union and non-Union compensation changes, involuntary terminations, HR Administrator employee leave processing, HR Administrator processing of business processes on Workfeed, daily and weekly data integrity audits, Workday Task Force that identify process issues and process improvements, weekly meetings with local HR business partners on process issues and improvements, Workday regression and UAT testing, assist with global service centers implementation and training.

● Timekeeping system Kronos administrator which includes employee inquiries, leave time processing, reporting, and data auditing.

● Performance management system Success Factors administrator which includes employee inquiries, data changes, and login credentials.

● Online learning tool MyUniversity administrator which includes employee inquiries, and login issues.

● Records management coordinator which identifies all HR records within Human Resources, location of records, and assists with sending records off site.

● Processing of leave payments for employees receiving short term and long-term disability pay.

● Strong processing and communication skills, ability to learn multiple systems to answer and resolve employee inquiries.

● Technical skills include extensive use of excel, word, visio, access, Workday, Nuview, Taleo, Kronos, Advantage, Remedy and Lotus Notes.

10/2009 – 5/2011 American International Forwarding Pittsburgh, PA Payroll and Expense Management Accounting Coordinator

● Customer Service focused position answering emails, phone calls, and payroll and tax inquiries from various levels of Human Resource professionals related to but not limited to my assigned client base of 40 with an average of 100 transferees per client through being proactive and following up to ensure issues are resolved timely and are completed on first response.

● International Payroll and Expense taxation processing position encompassing calculation and applicable delegation of all taxable reportable, non-taxable, and non-reportable relocation related expenses. Provide client assistance as to the specific state and federal taxability of all W2 related items including the use of a “true up” methodologies specific to client specific methods, audit payroll reports for coding of expense items to ensure duplication of expense items and tax withholding based on IRS tax laws does not occur. Well versed in the application of gross up methodologies. Request reconciliation file from client for each payroll passed to ensure accuracy and no W-2Cs

● Strong processing and communication skills, ability to learn multiple systems to process expenses, third party invoices, and payrolls, detail-oriented ability to work in a high pressure environment under tight deadlines.

● Year-end reporting with all clients to set fiscal year end cut off dates, determine gross up methodology, process true up for qualifying clients, process and audit final payroll pass for client, review reconciliation file of payroll data loaded by client to ensure accuracy, process and audit relocation tax reports for all transferees.

● Billing of clients through specialty billing reports and invoices based on clients billing cycle, audit of all billing reports and invoices.

● Technical extensive use of excel, word, groupwise, IRIS, RMS (third party gross up engine)

● SAS70 auditing procedures followed.

11/2007 – 4/2009 Venturi Staffing Partners Pittsburgh, PA

(Office Closed)

Payroll Consultant

● Customer Service focused call center answering and following up on branch and client’s payroll and billing inquiries. Taking ownership of solving problems and inquiries of clients and branches. Train branches in implementing new payroll and billing processes and procedures.

● Strong processing and communication skills, ability to learn multiple payroll systems, detailed oriented, able to work in a high-pressure environment under tight deadlines.

● Payroll entry of payroll data both manual and via uploads, audit for accuracy of hours, entry of payment preferences, audit for tax withholding, analyze diagnostic reports, distribute pay statements.

● Processing of specialty billing after payroll process completed, create, and distribute billings for assigned clients; utilize processes for specialty billing, audit invoices for errors; convert excel files to .csv files and manipulate reports utilizing various excel macros; and audit vendor management systems to ensure billings upload correctly; manage all processes to meet weekly billing deadlines.

● W2 processing and distribution.

● Technical skills include extensive use of Excel, Word, QP2, Kronos, and Vendor Management Systems (Web based bridge programs for Invoicing).

● Sarbanes-Oxley auditing procedures followed.

04/2007 – 10/2009 Drusky Entertainment Pittsburgh, PA Event Host – Customer Service for evening and weekend events

● Provide guests with Venue and Event information, follow up on all complaints and comments, coordinate staff meet venue needs and maintain a safe environment during events for all guests.

● Assist in unloading and assembly of stage equipment before events.

● Assist in tear down of all equipment after the event and loading of trucks. 09/2006 – 11/2007 LandAmerica Washington, PA

BPO Area Rep

● Customer Service focused position contacting and establishing new relationships with real estate agents nationwide to coordinate the assignment of nationwide valuations for my client base. Coordinate daily flow of new valuations and follow up on daily influx of emails and phone calls to assure timely and accurate completion of valuations by client deadlines. Make calls to vendors for valuations that have been rejected to assure they are completely correct by the client's deadline.

● Continue to recruit new real estate agents to activate into database

● Maintain a uniform flow of work by determining priorities

● Maintain daily and weekly personal production reports

● Detail oriented to quality check all submitted valuations by vendors May perform the work of word processing operator, data entry clerk, or other clerical functions Education: 1992-2002 Shaler Area High School Shaler, Pa

● Diploma

2012 - 2014 Pittsburgh Technical Institute Oakdale, Pa

● Associates Degree Information Technology / Network Administration with a concentration in Network Security

Systems Experience: Microsoft Excel, Microsoft Access, Microsoft Outlook, Microsoft Word, Microsoft Visio, Microsoft PowerPoint, Nuview, Kronos, QPII Payroll, GroupWise, IRIS, RMS, FTP software, Workday, Taleo, Remedy.

References:

William Kelly - 412-***-**** Senior Director HRIS / Global Program Management, II-VI Incorporated

Rick Tsai – 310-***-**** HRIS Manager SAP and Success Factors, Komatsu David Aird – 847-***-**** Former Director Information Systems, Kraft Heinz

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