Medical Office Customer Service

OBJECTIVE

A highly organized individual with customer service and clerical skills looking for a Medical Office Specialist position.

SKILLS

Acquainted with Medicare rules and regulations

Adhered to regulatory/payor guidelines and policies & procedures

Answered multi-line phone system and directed calls to the appropriate party

Assisted patients with re-scheduling appointments and other scheduling issues

Called insurance companies regarding any discrepancy in payments if necessary

Certificate of HIPAA rules

Collected co-pays and other fees required prior to the office visit or treatment

Comprehension of CPT, ICD-10-CM, HCPCS/Modifiers and Auditing

Comprehensive knowledge of ICD-9 and ICD-10 Diagnostic and Procedural Coding, Current Procedural Terminology Coding, HCPCS Level II Coding and Coding Compliance

Experienced with a variety of Medical Practice Management Software, as well as Electronic Health Records

Familiar with CMS-1500, EOB, SOAP Notes and office procedures

Greeted patients upon arrival and provided necessary paperwork or other information

Knowledge of Anatomy, Physiology and Medical Terminology

Knowledge of insurance guidelines, including HMO/PPO, Medicare, and state Medicaid

Obtained referrals and pre-authorizations as required for procedures

Proficient in other general medical administrative duties as required

Scheduled and confirmed appointments

EDUCATION

General Education 05/23

Excel High School, Huntington Park, CA

Medical Office Specialist 05/23

UEI College, Huntington Park, CA

PROFESSIONAL EXPERIENCE

Medical Office Specialist Extern 03/23 - 05/23

Diamond Dental Group, Los Angeles, CA

Greet patients

Obtaining and updating patients personal and health information

Confirm Appointments

Making copies

Excellent organization and communication skills with colleagues

CERTIFICATIONS

CPR

HIPAA

OSHA

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