Service Advisor Customer
Resume:
George Madison Jr
Positive, growth minded sales professional
Willoughby, OH 44094
ad5yyl@r.postjobfree.com
Seeking customer service, sales, or production position that utilizes the following experience:
• Proven track record of Successful team oriented driven success
• 10 years instructing, training and leading team building processes, and working in fast paced environments
• Extensive problem solving experience
• Extensive experience learning and implementing dealership management systems (DMS)
• 10 successful years working directly with customers, sales, service, B2B and solutions
• Proficient computer skills, Mac/iOS, data entry, CRM and 60WPM Willing to relocate: Anywhere
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Service Advisor
Masterworks Automotive - Cleveland, OH
July 2023 to Present
lead service advisor overseeing day to day duties of an 8 bay full service automotive repair center with 5 technicians.
• Schedule appointments, manage/maintain daily appointment and call log
• Advise clients on total vehicle needs, creating/maintaining work orders throughout completion
• Rental coordination, managing/maintaining a rental fleet of 10 vehicles, scheduling returns and pickups
• Parts ordering, I order all needed parts from various vendors for all RO’s Assistant Service Manager
Toyota Cleveland Heights - Cleveland Heights, OH
October 2022 to June 2023
• Greet customers and provide them with information on services offered by the my technician team.
• Prepare repair orders and estimates for customers, including a detailed breakdown of labor and parts costs.
• Schedule service appointments and communicate with customers regarding the status of their vehicle and any necessary updates.
• Communicate with technicians regarding the status of repairs, additional required work, and estimated completion times.
• Provide customers with accurate and timely updates on the progress of their repairs or maintenance. Assistant Service Manager
Motorcars Toyota - Cleveland, OH
August 2014 to October 2022
• Greet customers and provide them with information on services offered by the dealership or repair shop.
• Listen to customers' concerns, diagnose the problem, and provide appropriate recommendations for repairs and maintenance.
• Prepare repair orders and estimates for customers, including a detailed breakdown of labor and parts costs.
• Schedule service appointments and communicate with customers regarding the status of their vehicle and any necessary updates.
• Communicate with technicians regarding the status of repairs, additional required work, and estimated completion times.
• Provide customers with accurate and timely updates on the progress of their repairs or maintenance. Assistant Service Manager
Toyota of Bedford - Bedford, OH
February 2012 to April 2014
Responsible for assisting customers with the repairs of their vehicles
• Managing customer accounts, updating customer information
• Writing repair orders, with accurate price quotes
• Managing 10 employees during late service hours, including lane porters, technicians, and cashiers
• Responsible for the communication between customers, technicians, and warranty companies
• Responsible for work being completed in a timely manner
• Responsible for setting appointments for customers
• Responsible for explaining needed repair
• Responsible for customer retention, and keeping CSI scores above 93% Rental Coordinator
Toyota of bedford - Bedford, OH
August 2011 to February 2012
Managing rental department with a fleet of 30 vehicles
• Writing rental agreements, and collecting payment
• Responsible for tracking all rental vehicles, cleaning, and reporting any damage
• Responsible for scheduling rental appointments
Lane porter
Toyota of bedford - Bedford, OH
February 2011 to August 2011
• Assuring customers get to proper destination
• keeping a clean, clear service lane for incoming customers
• upkeep of dealership, including landscaping
Front of the House Shift Manager
California Pizza Kitchen - Beachwood, OH
January 2007 to February 2011
• Responsible for the suggestive sale and up-sale of items to guests
• Seating and serving guests
• Creating shift schedules
• Managing front of the house staff of 28 servers, hosts and bussers
• Responsible for end of shift cleaning duties and assigning duties Customer Service Representative
Call Maximizer - Middleburg Heights, OH
April 2008 to March 2009
Receiving 300+ customer calls daily
• Client liaison/CSR for several storage companies in 47 states
• Resolving customer disputes, billing, and bill pay inquiries
• Responsible for training of new employees
• Scheduling of CSR staff
• Scheduling appointments and reservations
Busboy
La Fiesta Mexican restaurant
June 2004 to October 2004
Responsible for swift and efficient clearing and cleaning tables, seating and floor area Education
Certificate
Cuyahoga Community College - Cleveland, OH
September 2008 to June 2009
Skills
• Sales (8 years)
• Customer Service
• Salesforce
• Call Center
• Hospitality and food service training (4 years)
• B2B sales
• Logo design
• Branding
• Business development
• Inside sales
• Auto service management
• Typing (10+ years)
• Outside sales
• Account Management
• CRM Software
• Service writing
• Dealership experience
• Auto estimating
• Automotive diagnostics
• Phone etiquette
• Customer support
• English
• Cold calling
• Outside sales
• B2B sales
• Account management
• Inside sales
• Sales
• Customer service
• Typing
• Shift management
• Dealership experience
• CRM software
• Business development
Certifications and Licenses
ServSafe
Driver's License
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