Customer Service High School
Resume:
Dierdre’ Bunch
Customer Service Professional
Contact
**** *** # * **** **. Charlotte,
NC 28206
ad5yyh@r.postjobfree.com
Objective
Experienced customer service professional with 10+ years in diverse and challenging environments. Accustomed to deadline-oriented, target-driven, and high-pressured environments. Acknowledged for capacity to identify issues, resolve problems, and ensure that high standards of quality and customer service delivery is maintained. Education
NC Alarm System
Licensing Board
Charlotte, NC
Securitas
North Mecklenburg High School
Charlotte, NC
High School Diploma
May 1983
Experience
December 2021-April 2024
Service-Application Agent Old Republic Home Protection Company
•Service Agent took service request from Plan Holder (HVAC Unit, Appliance’s, Plumbing etc. Also applied payments to the customer account.
● •Application Agent duties order available Plans on the
● Real Estate Agent area after closing on a property.
•Also order Plans for the Consumer looking for a Home warranty for their homes. Also provided warranties to Property owners that owned several homes.
● •Spoke with the Service Provider (Contractors) to setup appointments or to confirmed the Service
Provider received Work order/s for the Plan Holder.
● •Also Renewed Plan Holder’s (collected payments).
● Updated Credit card information and transferred
● customer to necessary department.
● •Met departmental goals and measurement
● constantly.
● •Follwed departmental and company policies,
● and standards.
January 2020-May 2020
Alarm Operator Specialist 2 • Customer Service • Iverify/Securitas
● Ensured the safety of clients and their customers by monitoring areas of risk including inventory, front and back doors.
● Created service tickets for any issues concerning equipment at various locations.
● Met departmental goals and measurements consistently.
● Followed departmental and company policies, procedures, and standards.
● Developed effective relationships with call center departments through clear communication.
April 2014-December 2019
Protection Specialist 2 • Customer Service • Iverify
● Made outbound calls to individual client sites initiating guard tour announcements.
● Responded to inbound calls and signals from individual client sites.
● Monitored client locations for suspicious behavior or threat activity.
● Created service tickets for any issue concerning equipment at various locations.
March 2007-March 2014
Customer Service Representative • Customer Service •Aon Hewitt
● Addressed customer service inquiries in a timely and accurate fashion.
● Provided accurate and appropriate information to answer questions, troubleshoot issues, and resolved complaints.
● Directed inbound calls in phone queue to improve call flow.
● Developed effective relationships with call center departments through clear communication.
January 1997-February 2007
Shift Manager • Management • McDonald’s
● Trained and mentored new employees on company standards and procedures.
● Monitored customer and kitchen areas and reallocated staff duties to maximize coverage efficiency.
● Scheduled employees and managed clocked employee hours.
● Ordered supplies and restocked customer and kitchen stations. Key Skills
Customer and Employee
Relationship Management
Problem Solving
High-Impact Service Delivery
Procedural Compliance
Complaint/Dispute Resolution
Communication
Led assigned projects with effective cross-cultural and multilevel communication within different personnel groups.
Leadership
Created great team morale by demonstrating team building and motivating team members to increase productivity and efficiency. References
Available Upon Request
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