Port Elizabeth Travel Agent

Curriculum Vitae – kholiswa Nobanda

Date of birth: 05 April 1986 · Email: ad5yy2@r.postjobfree.com ·Mobile: 072*******

Address: ** ********* ****** ********** ********

PROFILE

I am a 35 year old ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I am able to work different kinds of shifts and under pressure. I can speak isiXhosa and English fluently.

EDUCATIONAL BACKGROUND

Year: 2007-2009

Qualification: certificate in Travel and tourism

Institution: Port Elizabeth College

Year: 2006

Qualification: Matric

Institution: Zanovuyo Senior Secondary School

Subjects: Isixhosa, English, Biology, Economics, History and Agricultural Science

WORK EXPERIENCE

01 August 2009 – 29 February 2010-Doing in service trading in humewood hotel(Port Elizabeth)

Working in the reception

Checking and responding to reservations emails

Making sure emails are answered timeously within 24hrs

Ensuring all reservations have been taken correctly

Confirmation letters have been sent to guests, all information and confirmation letters are correct

Checking arrivals for the next day to ensure all requests have been followed on and all rooms are allocated

01 may 2010 to 31november 2010-nelson Mandela bay tourism for word cup contract

Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.

Answer all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations

Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.

Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.

Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve sam

Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbooks and provide update on everyday

Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications

Preparing the list of expected arrivals for the front office, and processing advance reservation deposits.

Update availability of all distribution channels like GDS, OTA and Web booking systems

Year 2012 to 2020 De-javu tea garden, guesthouse and conference venues

Meet & greet guests; serve meals for specified function following time lines for event.

Maintain a clean work area at all times (clean as you go); clear tables for specified functions down to the bare table and reset for following day. Empty trash; clean any used trays; ensure all items used go back to their proper locations and put all equipment away properly.

Wash dishes and operate the dishwasher to clean all chinaware, silverware and cooking utensils; scrub pots and pans; burnish, de-tarnish and polish

silver; stock and maintain supplies and equipment; perform cleaning duties including, but not limited to, mopping and removing trash.

Assist in the reception when it’s busy also show guest the available venues according to what are they looking for

SKILLS AND COMPETENCIES

Time management

Communication skills

Office administration

Service excellence

Hard working

Proactive

Professional

Telephonic skills

Computing Skills (Microsoft word, Excel, PowerPoint)

Flexible and Trustworthy

Friendliness

Code 10 drivers license

My own car

Hobbies and Interests

Cooking

Singing

Camping

Traveling

Socializing with peers

REFERENCEp

Name: Mr Willem bolsenbrooky

Designation: Sales and Marketing Manager at de-javu conference venue

Contact number: 012-***-****/063-***-****

Name: Mrs chart witter

Designation: Front Office Manager at Nelson Mandela Bay tourism

Contact Number: 041-***-****/083*******

Contact this candidate