Customer Service Representative

LEIGH ALISON MAYNARD

Campbellsville, Kentucky ***18 • 270-***-****• **********@*****.***

Professional Summary

20+ years in customer service. Management experience. Able to utilize skills learned through my education to de-escalate high tension situations. Familiar with Microsoft Word and Excel. Also experince working with troubled teens in a fscilty setting.

Skills

Problem solving

Counseling

Typing

Microsoft Word and Excel

Long term customer service and retail

Work History

Care Assistant, 07/2020 to 03/2024

Self Employed Services – Campbellsville Ky

budgeting

bathe, light cleaning, food prep

household checking and bills

24/7 care in home

Customer Service Representative, 03/2013 to 04/2019 Teleperformance USA – Campbellsville KY

cargo bookings for American Airlines

receive and make client calls to locate missing packages/cargo work with Microsoft Office, answering emails from client and customers work closely with coworkers to ensure customer satisfaction Pizza Specialist, 10/2010 to 03/2013

Papa Johns – Campbellsville, KY

managed employees, labor costs, inventory, bank deposits, food costs work efficiently with others to ensure customer satisfactiin take care of customer complaints with listening and empathy Education

Bachelor Of Arts: Human Services and Counseling, 05/2007 Lindsey Wilson College - Columbia Kentucky

learned skills in listening, problem solving, assessmebts, diagnosis

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