Customer Service Relations

PROFESSIONAL

SUMMARY

WORK HISTORY

MARLO BROWN

■ Alexandria, VA 22315 ■ 703-***-**** ■ ***********@******.*** ■ WWW: Bold Profile ■ Driven professional with a proven track record in customer service and cash handling, honed at Giant Food Stores and Wegmans. Excelled in maintaining high accuracy levels in financial transactions and fostering positive customer relations through exceptional patience and empathy. Skilled in using Microsoft Office and managing payment processing efficiently, demonstrating a strong work ethic and integrity.

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Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

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SKILLS Customer Service Customer Assistance

Work Ethic and Integrity Patience and Empathy

Time management skills Cash Handling

Cleaning and sanitizing Money Handling

Cash Register Operation Customer Relations

Professionalism and Courtesy Payment Processing

ADMINISTRATIVE ASSISTANT (FULL TIME) 10/2003 to Current Defense Technical Information Center, Ft Belvoir, VA Knowledge of the regulations and procedures governing the use of the Government International Merchant Authorization Purchase Card (IMPAC).

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• Travel Coordinator using multiple travel platforms in support of administrative services. Skills using the Defense Civilian Personnel Data System (DCPDS), and the Defense Agencies Initiative (DAI) Application.

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• Skill in the use of Microsoft Office Including: Word, Excel, Outlook and Powerpoint Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

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Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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CASHIER (PART TIME) 11/2023 to Current

Giant Food Stores, Springfield, VA

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

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• Handled cash with high accuracy and took care to check bills for fraud.

• Performed cash, card and check transactions to complete customer purchases.

• Learned duties for various positions and provided backup at key times. EDUCATION

• Worked self check out area.

• Greeted customers with a smile, and thanked them CASHIER 12/2022 to 11/2023

Wegmans, Alexandria, VA

• I scan items for customers and bag their groceries and load them in the shopping carts I process their form of payment and give them their receipt and say thank you have a great day

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• I make sure I interact with the customer and smile Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

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Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

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• Handled cash with high accuracy and took care to check bills for fraud. High School Diploma : 06/1986

Hayfield Secondary - Alexandria, VA

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