Database Management. Microsoft Office Package Critical thinking and

IBEABUCHI +234**********

MUNACHISO FELICITY

ad5ywm@r.postjobfree.com

*, ****** ******, ****-***, Lagos State.

PROFESSIONAL SUMMARY

Progressive expertise in Customer Service Relationship Management, Product management, and quality control. An ability to combine vision and dedication to a well-developed operations management towards sustainable leadership, impactful transformation and profitable growth.

CORE COMPETENCIES AND SKILLS

•Database Management.

•Microsoft Office Package

•Critical thinking and Adequate Attention to Details.

•Time Management and Positive Attitude to Team Work.

WORK HISORY

QUALITY ASSURANCE OFFICER 2021 - Present

ADDOSSER MICROFINANCE BANK

JOB ROLE AND ACHIEVEMENTS

•Receive inbound and outbound calls using computer and call center software

•Responding to customer emails and chats

•Documenting all call information according to standard procedures.

•Assist customers with complaints by providing solutions.

•Maintaining strong company products and service knowledge to better assist customers with concerns, questions and general education.

•Calling deposits and loan customers to get feedback on our services

•Escalate customer issues to departments concerned for prompt resolution

DEBT COLLECTION OFFICER 2020 - 2021

CONSOL LIMITED

JOB ROLE AND ACHIEVEMENTS

•Followed up with customer through inbound and outbound calls using computer and call center software

•Called loan customers informing them of their repayment due date and outstanding loan balance

•Meeting team targets and call handling quotas

•Working with the management team to stay updated on products knowledge, and be informed of any changes in company polices.

ASSISTANT MANAGER 2019 - 2020

PAMPER GLOW SKIN CARE.

JOB ROLE AND ACHIEVEMENTS

•I assist to supervise and manage employees by ensuring the adhere to the various code of conducts and policies of the organization

•Booking orders online

•Assisted in staffing

•I ensured that customers were satisfied with every part of the flooring experience from initial greeting through completion by swiftly responding to customer inquiries and queries online.

•I ensured proper documentation of inventories

•Handling financial reports

PUBLIC RELATION OFFICER – NYSC 2017 – 2018

OGINI GRAMMAR SCHOOL

JOB ROLE AND ACHIEVEMENTS

•Assisted in overseeing the administrative functions of the school management; scheduling meetings, and booking appointments.

•Advertising school’s supplementary information online via social media handles (Facebook, and WhatsApp)

•Organized a school wide class quiz program which improved the scientific prowess o students

•Organized a symposium weekly to engage students in a health awareness seminar that positively inculcated a sense of discipline and the danger of poor hygiene and its effects on a long run.

EDUCATIONAL QUALIFICATIONS AND CERTIFICATION

Bachelor of Science/ED (B.SC/ED) in Computer science and education, University of Port Harcourt, Choba, Rivers State. 2016

Senior Secondary School Certificate (SSCE) – Ebutte Elefun Senior High School Lagos Island, Lagos State. 2009

Our Lady of Fatima (Catholic Mission) Schools, Council Obule Street, Akoka, Bariga, Lagos State. 2003

VOLUNTEER EXPERIENCE

National Youth Service Corps - Secretary [Drug Free Quality Control Community Development Service Group] 2018 Ethiope West LGA, Delta State.

I ensured that the various codes of conduct and policies within the community service group were strictly adhered by individual members of the group.

I contributed in organizing public awareness programs in collaboration with governing agencies (NDLEA and NAFDAC) to include health sensitizations and outreach to individual community members.

REFERENCE: Available Upon Request.

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