Customer Service Technical Support
Resume:
William Johnson
Indianapolis, IN *****
ad5yw3@r.postjobfree.com
Work Experience
Customer Service Associate
GEICO
March 2022 to Present
Licensed agent servicing insurance policies on behalf of Geico. Empathetic and solutions focused to achieve excellence in customer service.
Communications Coordinator
Orange County Sheriff's Dept. - California
December 2019 to February 2022
Operating various radio and phone communications. Communications involving field activities of city police, communications between paramedic teams and hospitals and other general county government activities.
Operations Dispatcher
Tampa International Airport - Florida
November 2016 to December 2019
Ensuring efficient communication between our customers and operations. Providing friendly and professional assistance to customers via inbound and outbound calls. Dispatching officers to various incidents with efficiency.
911 Dispatcher
Marion County Sheriff's Office - Indianapolis, IN
June 2009 to November 2016
Enters emergency assistance call information into a computer aided dispatch. Being familiar with and learning police codes, operating radio communications while remaining calm during stressful situations. Education
High school diploma
Emsley A Laney High School - Wilmington, NC
June 1989 to June 1992
Skills
• Sales
• Customer Service
• Upselling
• Account Management
• Computer Operation
• Technical Support
• Phone Etiquette
• Computer Skills
• Microsoft Excel
• Communication Skills
• Typing
• Data Entry
• Research
• Technical support
• Customer service
• Salesforce
• CRM software
• Sales
• Typing
• Research
• Account management
• Organizational skills
• Microsoft Word
• Communication skills
• Microsoft Office
• English
• Driving
• Computer skills
Certifications and Licenses
Driver's License
Personal Lines License
March 2024 to March 2026
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