Customer Service Sales Manager

F&I Manager

The F&I Manager is responsible for providing exceptional customer service while helping customers choose products that protect their vehicle purchase. In addition, this individual works with lenders to obtain financing approval and completes all vehicle purchase and associated paperwork accurately and on time. The F&I Manager is responsible for following up on and collecting receivables.

The F&I Manager reports to the General Sales Manager/General Manager.

Position Overview

Area of Responsibility

Greet customers in a friendly and professional manner.

Help customers choose protection packages for their vehicle by presenting all products and their benefits.

Ensure financing for customers; by building professional relationships with lenders and working with them to get the best financing available for our customers.

Submit deals to bank electronically using appropriate dealer system.

Enter transactions accurately into ADP and bank approval systems.

Process all transaction paperwork and ensure it is accurate and meets the needs of the Office, state specific DMV and lender requirements.

Track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.

Participate in store meetings including Sales Receivables, Save-a-Deal and Store Manager meetings.

Interact with sales team and sales managers to ensure transactions are completed accurately and to the customer’s satisfaction.

Follow-up with customers as courtesy reminder for purchased products requiring customer action (ex. Protective coating applied)

Assist Sales Team with customer engagement in the sales department during peak traffic times.

Obtain all appropriate licensing within 90 days from date of hire.

Additional Qualifications

The following knowledge, skills and abilities are needed to be successful in this position:

Strong attention to detail and sense of urgency.

Excellent communication skills both written and oral

Active Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriate

Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management – ability to prioritize workload and manage one’s own time

Typing – ability to type efficiently to enter accurate information into tracking system

Mathematics – ability to solve basic math calculations.

Basic computer skills

Proficiency Standards

Integrity - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others

Work Ethic - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain

Team Player - Supports the overall efforts of the team to accomplish departmental and Company goals and objectives

Team Builder - Acts as a role model within the department in all facets of assigned job duties, while effectively providing feedback to team members and earning respect as a leader

Commitment - Strives to become a dynamic and dedicated leader who is committed to the standards and mission of Lithia, by providing opportunities for our people to excel and grow in a positive, respectful work environment

Innovator - Creates positive change by taking on new challenges and providing solutions to improve current processes that add value

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Physical Demands: Standing, walking, sitting, reaching with hands and arms to 2/3 of time, kneeling, crouching to 1/3 of time, driving vehicle to 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 1/3 of time up to 25 pounds, safe driving based on current conditions and applicable laws.

Working Conditions: Indoor office environment, considerable use of telephone, computer and other office equipment etc.

Lithia Hiring Requirements

High school graduate or equivalent.

18 years or older

Possess an acceptable driving record and valid driver’s license in state of residence

A criminal history background check will be conducted prior to beginning employment

Clear pre-employment drug screen

NOTE: This job description applies only to the specific employing entity and location of an individual’s employment. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush jobs, or technological developments).

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