Customer Service Office Manager
Resume:
KIMMARIE GIORDANO
ad5yvk@r.postjobfree.com
OBJECTIVE
To obtain a position that where my skills and abilities can benefit my employer and for the opportunity to apply excellent communication, interpersonal, and customer service skills.
SUMMARY OF QUALIFICATIONS
Highly motivated; detail oriented team player with ability to multitask. Excellent oral and written
communication skills. Can assertively handle all aspects of dealing with clients, staff and management.
Extremely well organized in my work habits, decision making and problem solving skills.
PROFESSIONAL EXPERIENCE
MERCY HOME CARE AND MEDICAL SUPPLIES
November 2017-PRESENT
RITECARE MEDICAL PRODUCTS, INC., Brooklyn, NY September 2006 - July 2017
Office Manager June 2012 – Present
•Manager of office of 20 employees
•Oversee general office procedures and policies
•Ensure that personnel policies are in place and implemented
•Interview and recommend for hiring, new personnel, and oversees orientation and training
•Oversee the establishment of priorities and work delegation to clerical department personnel and follows up on same
•Obtain necessary information for billing purposes, reviews it for completeness and accuracy, and oversee the claims submittal process
•Serve as liaison between staff and management.
•Assist in the performance of the duties of customer service personnel
•Monitor incoming phone calls and customer/referral orders
•Maintain open communication with patients/clients and referral sources
•Resolve problems with patients, referral sources, and insurance companies
Warehouse Manager May 2014 – Present
•Patient follow up; assuring that equipment is still in use and is in proper working condition
•Prioritized and delegated job tasks to ensure timely completion
•Plan layout of stockroom, warehouse, and other storage areas
•Advise employees on care and preservation of items received, stored, and shipped
•Review records for accuracy of information and compliance with established procedures, and to determine adequacy of stock levels
•Schedule work for special and periodic inventories
•Determine work procedures, prepare work schedules, and expedite workflow
•Assign duties and examine work for exactness, neatness, and conformance to policies and procedures
•Study and standardize procedures to improve efficiency of subordinates
•Maintain harmony among workers and resolved grievances
•Adjust errors and complaints
•Participate, on an ongoing basis, in traditional learning and In Service programs
•Trained employees under my supervision
•Succeeded in achieving 2 Joint Commission Accreditations
Customer Service Representative Sept 2006 – June 2012
•Answered multi line telephone
•Assisted patients and referrals with inquiries
•Entered and updated patient information into the database
•Verified patients insurance eligibility and obtain authorizations
•Scheduled deliveries of equipment or supplies with patients and or referrals
•Generated spreadsheet for existing patients
•Customer Service Representative; Order Intake
•Obtained DVS for NY Medicaid orders
•Maintained open communication with patients/clients and referral sources
•Set up new patient/client files
•Verification of private insurance, Medicare, Medicaid coverage
•Serviced walk-in customers
•Resolved problems with patients, referral sources, and insurance companies
SKILLS
Basic Computer Knowledge, Microsoft Outlook, Fax/Copy Machines, Fast Track, Brightree, Internet
References Available upon request
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