Senior Analyst

Rachana Kodagana Balakrishna

Irvine, CA *****

Phone: 830-***-**** Email: ad5yvj@r.postjobfree.com

LinkedIn: linkedin.com/in/rachana-kodagana Portfolio: https://rachanakodagana.com/

Summary

Dynamic and versatile professional with a unique blend of creative and analytical skills. I am currently thriving as a tattoo artist with a keen eye for detail and design. Previously, I have accumulated 5 years of banking experience at HSBC India, demonstrating strong customer service and financial acumen. Additionally, I have completed a UX/UI designer boot camp, equipping me with contemporary design and user experience skills. Proactive, self-starter with strong analytical, communication, and interpersonal skills. I am dedicated and passionate about developing positive employee relations and exceeding organizational goals. My diverse background enables me to approach problems with a multifaceted perspective, delivering innovative and effective solutions.

Technical Skill

Microsoft Word, PowerPoint, Excel & Outlook, Figma, Power BI, Jira

Experience

Tattoo Artist. 2018 - current

Irvine, CA

●Cultivated a keen eye for detail, ensuring precision in design execution and achieving high-quality results.

●Developed strong customer relations skills to ensure satisfaction with each tattoo design.

●Built strong client relationships based on trust and empathy, drawing from my experience as a tattoo artist.

●Established personal connections with new and existing customers to build a loyal customer base.

●I have developed the ability to creatively solve challenges related to design preferences, skin types, and placement considerations.

●Utilized artistic abilities to create original artwork for tattoos based on client requests.

HSBC Electronic Data Processing India Pvt Ltd Aug 2011 - June 2017

Senior Analyst. Bangalore, India

●Responsible for the creation and maintenance of Bonds (Fixed Income) in the TIA (Treats in Asia) application, enabling the trading of securities.

●Utilized analytical skills and knowledge of business to complete complex and routine requests including client, budget, and overall financial performance.

●Maintaining a highly congenial relationship with the Business & GSC (Global Service Centre)

●Created detailed records documenting procedures, methodologies, and sources of information employed while performing analytical tasks.

●Monitored progress against goals and objectives: provided timely updates to stakeholders.

●Spearheaded initiatives to stream data collection and analysis processes.

●Perform data analysis to discover trends and develop insights that support solving business problems, including producing reports, charts, and other visualizations to represent findings.

●GDS Split-site implementation – Traveled to Colombo, Sri Lanka to manage training and implementation of split site for two processes (Fixed Income & IMS process) back in 2016.

●Maintaining a highly congenial relationship with the Business & internal stakeholders, and counterparts at all times.

●Manage control checks, audits, internal process and compliance reviews & periodic procedure reviews & signoffs.

●Maintain transparent communication by sharing project updates, timelines, and any changes in scope or direction with all internal stakeholders

●Coordinate with multiple businesses for overall process optimization & procedure standardization

●Identified the need for procedural changes, and created manual procedures

●Demonstrated ability to assess risks and issues, developing effective contingency plans to ensure project success and mitigate potential challenges

Additional Experience

UX UI Bootcamp Program: July 2023

Portfolio: https://rachanakodagana.com/ Irvine, CA

Mindful App for Mobile & Smartwatch Platforms -

●The Mindful app addresses this gap with its privacy-centric approach to mood tracking and journaling. Featuring user-friendly emoji logs and smartwatch reminders, it simplifies mood and journal entries while ensuring daily consistency.

●Role & Project Length: UX/UI Designer, 3 weeks (January 2024)

●Skills Used: User Research (Interviews + Surveys), Persona Creation, User Experience Design (UI/UX)

●Decision Mapping, User Flow, Storyboarding, Wireframing, Prototyping, Guerrilla Testing, Usability Testing.

●Tools Used: Figma, Miro, Fig Jam, Zoom, Google Forms, Trello, Slack

Polo Pony Rescue- Non-Profit Organisation RWD

●Developed high-fidelity prototypes for both the web and mobile versions of the Polo Pony Rescue website. The redesign was centered on improving the user experience, restructuring the information architecture to facilitate easier navigation, giving the design a fresh look, and streamlining the donation process.

●Role & Project Length: UX/UI Designer, 3 weeks (November 2023)

●Skills Used: User Research (Interviews + Surveys), Persona Creation, User Experience Design (UI/UX), User Interaction, Site Mapping, User Flows, Storyboarding, Typography, Iconography, Heuristic Evaluation, Wireframing, Prototyping, Usability Testing.

Education

University of California, Irvine - Division of Continuing Education: UX/UI Certificate Program, 2024

Symbiosis University, Pune, India - Master of Business Administration (MBA): Human Resource Management – 2014

Certification

Scrum.org - Certified Professional Scrum Master – 2024

Scrum.org - Certified Professional Scrum Product Owner – 2024

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