Customer Service Administrative Assistant
Resume:
Nicole Lindsay Johnson
Clinton, MD *****
ad5yvi@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
DSP Driver
C. Smith Holdings, Inc. - Hyattsville, MD
August 2023 to Present
Deliver products to residential sites and businesses. Provide excellent customer service.
Senior Team Manager
Blueline Security Services - Landover, MD
November 2022 to July 2023
• Play a leading role in compiling company budget and growth strategy.
• Executing strategies to optimize company and asset growth.
• Ensuring expertise and effectiveness across operating platforms.
• Creating financial reports.
• Driving employees and leading performance reviews, to ensure an engaged and skilled workforce.
• Initiating better business practices.
• Collaborating with leadership to build an environment of collective responsibility and accountability.
• Ensuring adherence to key performance objectives to meet business and customer needs. HR Assistant Director/Administrative Assistant
Blueline Security Services - Landover, MD
January 2022 to July 2023
• Perform administrative duties, such as maintaining employee database and sorting emails for the HR department
• Maintain proper records of employee attendance and leaves
• Assist HR Director in policy formulation, hiring and salary administration
• Submit online job postings, shortlist candidates and schedule job interviews
• Coordinate orientation and training sessions for new employees
• Ensure smooth communication with employees and timely resolution to their queries
• Develop and incorporate HR policies and procedures
• Oversee the recruitment and hiring process
• Make sure that all HR activities comply with legal requirements
• Establish and manage employee benefits programs
• Assess and improve the performance management system
• Determine employee needs
• Analyze internal and competitor data
• Support the company’s strategic objectives
• Develop and manage training programs
• Provide guidance to the HR department
Operations Dispatcher Manager / Master Scheduler II Blueline Security Services - Landover, MD
September 2021 to July 2023
Dispatch security personnel to client's site for private, protective-service firm: Read posted orders to ascertain personnel requirements and notifies guards of work assignments and changes in instructions by telephone.
Post assignment information on dispatch board.
Compile and records data for dispatch, payroll, billings, and personnel records. Issue regular and special equipment to guards.
Dispatch Manager / Office Assistant
Alexander Pope/LSA Worldwide - Laurel, MD
January 2014 to October 2020
Dispatch and assign drivers to vehicles to appropriate locations according to our network affiliates and or in house customers requests, and specifications. Arrange for necessary repairs in order to restore service and schedules. Relay work orders, messages, and information to or from dispatchers, drivers and supervisors. Converse with customers in order to address questions, problems and requests for service. Prepare daily work and run schedules.
Receive or prepare work orders.
Assign vehicles giving consideration to preventive maintenance schedules and capacity needs. Maintain two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary. Monitor trip status, make adjustments and reassignments as necessary to ensure on time performance. Maintain scheduling and performance data in the event of real-time operations.
Document daily events related to service.
• Overseeing clerical tasks, such as sorting and sending mail
• Keeping an inventory of office supplies and ordering new materials as needed
• Maintaining files
• Welcoming visitors to your office
• Answering phone calls
• Taking and delivering messages
• Ensuring the office runs smoothly
• Scheduling meetings and sending meeting invites to attendees Medical Billing Specialist
Physicians Associates - Rockville, MD
February 2007 to July 2009
Verified insurance through a various number of insurance companies Verified correct ICD-9 and CPT codes to be entered into systems Entered in insurance claims
Transferred information onto the 1500 forms needed for filing insurance claims Posted payments from the different insurance companies Answered multiple telephone lines
Filed charts in alphanumerical order
Education
Certificate in Cosmetology in Cosmetology
Hair Academy II - Temple Hills, MD
2014 to 2015
Certificate in Medical Billing and Coding
Penn Foster - Remote
May 2008 to November 2008
High school diploma in General Studies
Spingarn Senior High School - Washington, DC
September 1991 to June 1994
Skills
• Microsoft Office (10+ years)
• Multi-Line Phone System (10+ years)
• Scheduling (10+ years)
• Dispatch (9 years)
• Operations (8 years)
• Management (6 years)
• Logistics (6 years)
• Customer Service (10+ years)
• time management (10+ years)
• Outlook, Excel, Word etc (10+ years)
• Insurance Verification (6 years)
• ICD-10
• CPT Coding
• ICD-9
• Medical Billing
• Medical Records
• Medical Office Experience
• EMR Systems
• Medical Coding
• Accounts Receivable
• Employee Orientation (6 years)
• Microsoft Excel (10+ years)
• Computer literacy (10+ years)
• Office experience (10+ years)
• Administrative experience (6 years)
• Data Entry (10+ years)
• Human Resources
• HIPAA (10+ years)
• Medical Terminology (8 years)
• Leadership (7 years)
• Dispatching (10+ years)
• Computer skills
• English
• Surveillance (5 years)
• ICD Coding
• Phone Etiquette
• Security
• Data collection
• Medical coding
• CRM software
• Office management
• Windows
• Supervising experience
• Google Docs
• Medical records
• Accounts receivable
• Training & development
• Microsoft Access
• Driving
• Customer service
• Clerical experience
• Security
• Front desk
• Medical terminology
• Payroll
• Interviewing
• EMR systems
• Schedule management
• ICD-9
• ICD-10
• Leadership
• Team management
• iOS
• HIPAA
• Human resources
• ICD coding
• Recruiting
• Employment & labor law
• Documentation review
• Conflict management
• Order fulfillment
• Transportation management systems
• Inside sales
• Computer networking
• Sales
• Continuous improvement
• POS
• Filing
• Cash register
• Retail sales
• Administrative experience
• Funeral directing
• Cash handling
• Teaching
Certifications and Licenses
Security Guard License]
December 2024
Cosmetologist
May 2014 to Present
Medical Coding Certification
Driver's License
December 2023 to December 2031
Assessments
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Reference : Patrice Moore / Former Coworker and Manager 240-***-**** Mrs. Erica Crawford- Former Coworker 301-***-****
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