Customer Service Food Safety

alton west iii

************@*****.***·312-***-****

Qualifications Summary

Served two years in the U.S. Marines where I worked as a computer engineer. Over fifteen years’ experience in food service, sanitation, management, training, operations, budgets and customer service.

Recruited, interviewed and hired candidates to fill functional and professional job openings. Completed performance reviews, promotions and disciplinary actions for employees when required.

Have experience with quality assurance, audits, event planning, sanitation, projects, and contracts. Have excellent communication and relationships with internal and external customers and vendors.

Professional Experience

ARAMARK/HIGHLAND PARK HOSPITAL – Highland Park, IL 2018 - Present

Line Chef

Responsible for preparing and/or building food items while providing customer service and adhering to food safety, food handling, and sanitation procedures. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Prepares and builds food items according to standardized recipes and directions

Properly stores food by adhering to food safety policies and procedures

Sets up work stations including prep tables, service counters, hot wells, steam tables, etc.

Breaks down, cleans, and sanitizes work stations

Serves food to customers while ensuring guest satisfaction and anticipating the customers’ needs

Replenishes food items and ensure product is stocked to appropriate levels

Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.

Adheres to Aramark safety policies and procedures including proper food safety and sanitation

Ensures security of company assets

MEDICAL SPECIALTIES DISTRIBUTORS, LLC – Gurnee, IL 2017 -2018

Technician

Perform duties concerning care of equipment and supplies, which were needed to provide care for all customers. Kept records on all equipment distribute in and out of the organization.

Responsible for decontamination of equipment and supplies

Handled and stored clean equipment and supplies

Examined received merchandise for damages and/or defects

Arranged for repairs of in operative equipment

Check and re-sterilizes all outdated equipment and supplies as needed

Participated in inventories and how to order supplies and equipment

Processed and maintain purchase order, while checking on back orders

APTAR – Libertyville, IL 2016 - 2018

Machine Operator

Supplied the production areas with raw materials and semi-finished goods · Responsible for returning raw materials and semi-finished goods to the correct storage locations. Operated barcode RF devices for inventory control or use other business system to execute transactions.

Operated and perform minor troubleshooting for automated assembly equipment

Performed quality checks based on company specifications

Test assembled products

Unload and receive inbound shipments

Handled and place finished goods on shuttle trailers to the distribution center

Maintained inventory accuracy on all inventoried items

HOOTERS – Gurnee, IL 2017 -2018

Kitchen Staff

Responsible for executing all kitchen systems and standards to provided guests with the highest quality food products and service at the company. Adhered to all Hooters recipe specifications while preparing or cooking any Hooters menu item and was accountable for safe food handling, food quality standards, and picture perfect presentation.

Kitchen Set Up and Breakdown

Dish Area Cleanliness and Trash Removal

Receiving and Rotation of Food Supplies

Adheres to Uniform and Grooming Standards

Practices Proper Food Safety & Sanitation Standards

Ensures Food Quality Standards

Ensures Food Presentation is Visually Appealing & Picture Perfect

EMCO CHEMICAL DISTRIBUTORS, INC – Pleasant Prairie, WI 2016 -2018

Chemical Equipment Operators and Tenders

Operated and/ or tended equipment to control chemical changes or reactions in the processing of industrial and/or consumer products. Equipment used includes devulcanizers, steam-jacketed kettles, and reactor vessels.

Adjust controls to regulate temperature, pressure, feed, and flow of liquids and gases

Drained equipment, and pumped water or other solutions through in order to flush and clean tanks and equipment

Drew samples of products at specified stages so that analyses can be performed

Dumped or scooped prescribed solid, granular, or powdered materials into equipment

Inspected equipment or units to detect leaks and malfunctions, shutting equipment down if necessary

Made minor repairs, and lubricate and maintain equipment, using hand tools

Education and Certifications

Business · Purdue University – West Lafayette, Indiana

Communications · Utica Jr. college – Utica, Mississippi

Electronic Engineering · ITT Technical Institute – Fort Wayne, Indiana

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