Project Manager Front Desk

Matthew Walny

386-***-**** Daytona Beach, Fl ****8 ad5yuw@r.postjobfree.com

Project Manager/Financial Supervisor

Financial Management Program Analysis Communication

Cross-trained employees in forward-leaning approaches based on sound administrational and organizational public and private concepts and policies. Keen knowledge and understanding of administrative law, theory, program analysis, inspiration and motivation, team dynamics, overseeing financial and accounting matters, and adept at navigating the complexities of human and organizational performance.

WORK EXPERIENCE

Quality Inn Choice Hotels - Daytona Beach, Florida May 24 - Present

Hotel Front Desk Manager

Oversees guest check-ins, resolves issues, and ensures smooth operations at the reception. The first point of contact for guests, responsible for providing exceptional service and managing reservations.

●Oversees daily operations of the hotel, including guest services, housekeeping, and maintenance.

●Manages staff, including hiring, training, and scheduling.

●Develops and implements strategies to enhance guest satisfaction and maximize revenue.

Customer Acquisition Group, LLC – SouthDaytona, Florida Dec 22- May 2024

Energy Supplier Agent

Generate leads, qualify prospects, and close deals for the company’s product and services, building strong leads with customers and the community, and developing a strong sales pipeline.

●Developed, coordinated, and implemented a sales strategy that generated new leads and closed deals, exceeding sales goals by 15%

● Prepared and coordinated special team meetings, product training, and mentor sessions, staying up to date on the latest products and services and best practices to properly advise clients of opportunities and benefits

●Analyzed programs to assess the value of customers' energy needs and recommended the best energy plan for each customer, leading to a 35% increase in customer satisfaction

Aflac - Orlando, Florida Mar 21- May 22

Aflac Benefits Advisor

Thrived as an Aflac Benefits Advisor who independently sold supplemental insurance products to businesses and employees, developing relationships, closing deals to exceed sales goals, building relationships, and maintaining a current working knowledge of policies and procedures.

•Ensured fiscal compliance by earning a Florida 2-15 Health & Life (Including Annuities & Variable Contracts) Agent License

•Helped employers create a more positive and supportive work environment, leading to increased employee retention and engagement through special projects

•Thrived as an unconventional benefits advisor at Aflac, an unconventional company, exceeding sales goals and building relationships with businesses and employees

•Prepared meetings and agendas to coordinate meetings and conduct sales presentations and enrollments at worksites and in remote environments

Jackson Co. Friend of the Court - Jackson, Michigan Oct 15-May 17

PROGRAM MANAGER / FINANCIAL SUPERVISOR

Responsible for the successful planning, execution, and financial oversight of government programs.

•Coordinated projects through meetings, correspondence, and presentations of 49 staff and delivered Arrears Management Workshop at the annual State-conference, training over 1,000 staff

•Strategically planned and provided training across Michigan counties, improving accounting accuracy by 90%

•Analyzed programs to assess financial management of all child support cases of the accounting, especially in relation to improving collections and Budget Incentives by millions

•Led the development and implementation of the Arrears Management system, adopted as policy by the Michigan Supreme Court and SCAO

•Designed and Implemented a Fee Collection Program that added $33,000/week in income to the local Child Support Program and ensured long-range cost estimates and revenues are met

Kalamazoo Co. Friend of the Court - Kalamazoo, Michigan Apr 15-Oct 15

ACCOUNTING COORDINATOR

Applied Account to child support cases and oversaw staff.

•Planned, Organized, and directed the activities of subordinate staff that corrected the account of 85% of the child support cases

•Project Management and executions of the direction of staff to correct accounting on over 20,000 cases

•Established effective working relationships that improved County to County Sharing of information by 68%

•Utilized principles of management and county government to improve child support collections by 55%

Macomb Co. Friend of the Court - Kalamazoo, Michigan Oct 05-Apr 15

COURT CLERK

Experienced in filing, organizing, and maintaining county and court records, including electronic records, with strong knowledge of county procedures and laws.

•Responsible management and supervision of 48 staff members pertaining to accounting accuracy of cases.

•Strong knowledge of county court procedures and laws

•Proficient county and court software as well as other business software

EDUCATION

University of Phoenix – Phoenix, Arizona

Bachelor of Science – Accounting, 2006

American Public University – James Town, West Virginia

Master’s Degree – Public Administration, Conferral 2024

PROFESSIONAL SKILLS

•Budgeting, Financial and Project Management

•Leadership and Management

•Analytics and Problem-Solving

•Organizational Skills

VOLUNTEER EXPERIENCE

Teen Challenge – Sanford, Florida May 22- Dec 22

FUNDRAISING SUPERVISOR

•Developed and executed comprehensive fundraising strategies resulting in a $20,000 per month increase in funds raised

•Successfully organized and managed fundraising events while cultivating and maintaining relationships with major donors, corporate sponsors, and philanthropic foundations establishing a robust donor base

Contact this candidate