Customer Service Relations

VANESSA SCAGGS

Champaign, IL *****

217-***-**** - *************@*****.***

PROFESSIONAL SUMMARY

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. SKILLS

Accurate Money Handling

Special Assignments

Payment Processing

Delivery Management

Delivery Procedures

Inventory Management Systems

Customer Relations

Hygiene Standards

Client Needs Assessment

Effective Multitasking

POS Inventory System Operation

Entrepreneurial Leadership

Verbal and Written Communication

Product Knowledge

Proper Storage Procedures

Personal Grooming Standards

Sales Expertise

Mobile Ordering Understanding

Providing Feedback

Online Ordering Familiarity

Loss Prevention Goals Monitoring

WORK HISTORY

06/2020 to Current Personal Shopper

Wal-mart

Locating, scanning, packaging, and storing product Operated a pallet jack

Contributed to team objectives in fast-paced environment. Greeted clients entering store to provide welcoming environment and friendly customer service.

Recorded accurate and efficient records in customer database. Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

08/2016 to Current Food Service Laborer/Supervisor University of Illinois

Clean cooks' equipment for example fryers, grills, ovens, and hood vents Washing dishes, sweep and mop floors.

Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Collaborated with other departments to coordinate events and promotions. Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements. 04/2013 to 08/2016 Cook Shift Leader

The Inman – Champaign, IL

Modernized work processes to reduce guest wait times and boost daily output. Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.

Mentored kitchen staff to prepare each for demanding roles. Followed strict standards for food handling and safety, minimizing risks to customers.

08/2009 to 08/2013 Kitchen Supervisor

Aramark – Urbana, IL

Monitored food preparation, production, and plating for quality control. Created new recipes, outlined steps, and training staff on correct preparation. Directed food preparation and cooking activities to meet health and safety standards.

Planned and executed promotions and special events in close collaboration with management.

EDUCATION

Expected in 2026 No Degree: Social Sciences

University of Phoenix - Tempe, AZ

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