Customer Service Representative
Resume:
Janet Hughes
Goose Creek, SC *****
ad5ytp@r.postjobfree.com
Customer Service Representative / Call Center Customer Service Representative
Friendly and reliable customer service representative with over 8 years in a call center environment and 6 years as a shift supervisor. Qualified customer service professional with over 20 years of experience in customer care roles, including sales, tech support and customer care. Good listener, astute problem solver and confident on the phone. Proficient with various CRM tools. Seeking to use my customer service skills to provide a positive experience to the customers in your firm.
Authorized to work in the United States for any employer
Work Experience:
Call Center Customer Service Representative
Telus International- North Charleston, SC December 2022 to March 2023
Customer service agent for Barclays Bank US
Assisted customers with their statement inquiries and balances
Ordered new credit cards due to fraud
Reinstated approval status codes for cards that were not considered fraud by the Primary Card Holder
Cashier
The Home Depot-North Charleston, SC March 2021 to December 2022
Operated front-end registers, Lumber, Lawn & Garden, and self-checkout with excellent accuracy. Register draws are always balanced.
Assisted customers in completing purchases, locating items, and opening store credit cards
Worked flexible schedule and extra shifts to meet business needs
US Census Enumerator
United States Department of Commerce-US Census Bureau-North Charleston, SC June 2019 to December 2020
Interviewed residents in assigned areas ensuring all residents for the household were accounted for
Advised why the Census is so important and all must be counted
Cashier
Lowe's Home Improvement Center-Goose Creek, SC May 2017 to June 2019
Front end cashier
Operated all registers in the front end, Lawn & Garden, Lumber, and 4 self-checkouts
Assured draw was accurate and balanced
Assisted customers with any questions and concerns and assisted in opening store credit cards
Security Officer for South Carolina Ports Authority
Allied Universal-Mt. Pleasant, SC March 2015 to May 2017
Security officer for the main gate at Wando and North Charleston Ports
Responsible for scanning all truckers and port personnel with valid identification onto port property
Assuring all had valid TWIC cards and if not were turned away
Writing and documenting valid parking and port passes
Security for Carnival Cruise lines when in port.
Assuring all passengers had all of their proper identifications and documents to allow boarding
Education:
Westwood High School- Westwood, NJ
High School Diploma
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