Customer Service

iHi!

i

Frailyn Emmanuel Castro De Jesus

**elmwood ave apt 4

Lynn Massachusetts 01905

781-***-****

Frailyn Emmanuel castro de Jesus.

Skills

have learned great customer service skills, lve dealt with a variety of customers

throughout my time at KFC so am proficient at handling issues when they arise. am

bilingual, can speak both English and Spanish. I’m extremely outgoing, d like to think

that bring a set of energy to a team that is needed for a positive work environment. A skill

that take pride in is the fact that am very understanding, as people we have to realize

that when someone’s ima bad mood it doesn’t necessarily represent their character. It

could stem from an issue that just arose or a dilemma that’s been taking a certain amount

of energy from them which causes them to react in a negative manner. understand that

people have off days and go into issues with that mindset so tend to handle it properly.

I have a good experience working in hotels, it lasts a while in that job which was able to

learn a lot and am interested in learning more new things about work, have a very good

experience with people since can solve problems by talking with people who have a bad

attitude.

Company Name, Location - KFC Kentucky fried chicken

e AsaMANAGER AT KFC I WAS IN CHARGE OF COUNTING THE cash drips So they

would be deposited to the bank.

e was in charge of managing the store and assuring that everything ran smoothly

through a day to day basis. If we had any issues with the customers, would put

the customers first and attempt to resolve the issue by hearing the customers

concerns and working on giving a peaceful resolution.

e learn quickly and adapt to new environments, I love being a part of a team

e Cleaning the store at closing and taking orders was also a part of my daily routine.

Company Name, Location - THE LANGHAM 250 Franklin st, Boston

Education

- classical high school Lynn Massachusetts

Communicated with customers throughout the day, to give them a warm welcome to the

store.

Award : DO NOT HAVE A RECOGNITION BUT I DO NOT LOSE HOPE THAT ONE DAY!

WILL BE RECOGNIZED FOR MY GOOD WORK.

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