Customer Service Team Leader
Resume:
SUMMARY
Renowned supervisor with ** years of experience.
Facilities success in all facets of the restaurant industry. Recognized for increased sales and outstanding culinary expertise. Proven meticulous skills to exceed goals and company expectations.
SKILLS
Budgeting to maximize profits
Very organized and excellent at problem solving
Team leader and motivator
General knowledge of payroll operations and
account receivable/payable
Excellent at multitasking and prioritization
Customer service oriented
Serve safe certified as well as trained in safety and health codes
Point of Sale (POS) system operations
Accurate cash handling
EXPERIENCE
Restaurant Manager
Niceville, FL
Waffle House, Dec 2021 – current
Solely responsible for management and daily
operations to include scheduling, order inventory, payroll, profit and loss, hiring, employee training, customer service
Cafeteria Supervisor
Fort Walton Beach, FL
Sodexo, Aug 2009 – Mar 2018
Oversaw preparation and serving of more than
1,000 daily meals
Managed 15 team members, including scheduling,
training and conflict resolution
Prepared meals in accordance with operational
policies, food safety guidelines and health code
requirements
Tracked activities in daily logs and weekly update reports
Processed payments and kept close eye on
customer to check for signs of theft
Established nutritious menus in line with health standards and budget guidelines
Directed and motivated 10-15 member team of
cafeteria workers
Cleaned, sanitized and organized food speed
racks, bins and dry storage racks to keep food
storage areas neat and prevent food-borne illness
JULIE
CAMPBELL
CONTACT
PHONE:
4509 Parkwood Square
Niceville, FL 32578
EMAIL:
ad5ytg@r.postjobfree.com
C
Fulfilled special order requests, including special occasion cakes and party platters
Broke down heavy pallet foods of cases, boxes and bags
Built attractive holiday and seasonal displays for merchandising program
Proofed dough products and baked breaks,
cookies and other bakery products
8-year retail management experience
Maintained knowledge of current items, garnishes, ingredients and preparation methods
Communicated and exemplified the company’s
vision and goals
Produced accurate and thorough management
reports
Upsold customers and optimized table-turns
Outperformed wait staff average sales by up to
50%
Owner/Manager
Fort Walton Beach, FL
Mother Earth’s Café, Jan 1986 – May 2008
Delivered an exceptional level of service to each customer by listening to concerns and answering
questions
Controlled portion sizes and garnishing for optical cost controls
Maximized food quality by closely monitoring
shipments, preparation and food handling by team
members
Reconciled daily transactions, balanced cash
registers and deposited restaurant’s earning at
bank
Optimized profits by controlling food, beverage
and labor costs by establishing portion control and quality standards
Emphasized a customer focused approach by staff, delivering and local neighborhood restaurant
environment that encourage customer loyalty
Motivated staff through acknowledge of hard
work, achievements and instilling accountability
while leading by example
Scheduled and directed staff in daily work
assignments to maximize productivity
EDUCATION AND TRAINING
Bachelor of Science, Business Administration and
Management
Murray State University
Murray, KY
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