Customer Service Data Entry
Resume:
Ashleigh Kenebrew-Porter
Administrative Assistant
Houston, TX 77071
*******@*****.***
I am a hard-working and reliable individual who steadily exhibits my strengths and determination to meet and exceed expectations. As a self-starter, I am extremely effective in sharing in collective duties as well as exclusive responsibilities. I am pursuing a position which will allow me to demonstrate and build upon my capabilities in organizational maintenance, administrative assistance, marketing and sales, data entry, and customer service while acquiring new skills necessary to provide upward mobility for the company.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
1st Assistant Manager
Citi Trends - Houston, TX
November 2018 to Present
Conduct all store manager duties upon absence, responsible for all part-time workers, conduct loss prevention tests, audits for merchandise and layaway process, order supplies and conduct all change orders, responsible for customer service and communications between store and the District Manager/ corporate/help desk, responsible for maintaining and resolving any and all technical issues necessary to keep the store running smoothly. Provide support and administrative assistance to store manager at all times including but not limited to answering phones on a multi-line system, filing all paperwork, maintaining markdown logs and sales/audit reports, and faxing/emailing all correspondents to District Manager and HelpDesk.
Dock to Stock Lead
Big Lots - Houston, TX
February 2017 to Present
Unload received freight trucks, supervise stock team to promote efficiency and clear receiving dock in allotted time, assist furniture lead in building and sales, acting Manager on Duty for Open and Close shifts with deposit and reconciliation responsibilities Manager
Fallas Paredes Department Store - Houston, TX
April 2018 to November 2018
Head responsibility for merchandising 3 clothing departments, Manager on Duty and Store Manager relief upon absence.
Head Customer Service Specialist/Lead Support
Big Lots - Houston, TX
May 2012 to January 2017
Supervise and assist all cashiering associates, telephone dispatch throughout and between district stores, maintain all data entry and programs for vendor and order logs, supervise all loss prevention/ shrink processing, maintenance orders, and provide managerial support Marketing/Call Center Mentor
AZG Research - Bowling Green, OH
August 2006 to January 2010
Performed data entry for survey interviews via phone and computer while meeting specific quotas and leading marketing teams
Acquired, organized and filed marketing information Librarian Assistant
Ogg Math Science Library Bowling Green State University August 2003 to March 2005
Organized, filed, and updated data for library databases (ILLiad) Facilitated library projects and database assignments Assisted patrons with material retrieval, special bound journal projects, Xerox and fax, and customer service
Education
Master of Arts in Business Psychology Spec. Org Leadership University of the Rockies Colorado Springs - Colorado Springs, CO August 2009 to August 2011
Bachelor of Arts in Psychology and Sociology
Bowling Green State University - Bowling Green, OH August 2003 to December 2008
Skills
• microsoft office, oracle, POS and Empower wfm, Office 360 (6 years)
• Key Holder
• Retail Management
• Customer Service
• Organizational Skills
• Marketing
• Microsoft Word
• Customer Service Skills
• retail sales
• Inventory Management
• training
• Coaching
• Receptionist
• problem solving
• Sales
• Microsoft Excel
• Word
Additional Information
Skills and Qualifications
Experience with Microsoft Office, Microsoft Outlook, SPSS Statistical software, Oracle, EmpowerWFM and scheduling software
Knowledge acquired and applied through Master's program to create diagnostic audits, consultation and intervention proposals, and implement strategies related to marketing, human resources, and customer service.
Contact this candidate