Business Analyst
Resume:
EMPLOYMENT HISTORY
MAY **** - PRESENT
Senior Business Analyst, Brighthouse Financial, Charlotte, NC Managed SOX audit controls, ensuring strict adherence to user provisioning and termination procedures Collaborated effectively across diverse teams, fostering a supportive work environment Provided strategic direction on security matters to IT groups, demonstrating authoritative leadership Optimized user account management for improved system security. Led IT security directives, advancing overall system integrity. Elevated team performance through expert IT security guidance. Refined financial application deployment, ensuring compliance. Spearheaded enhancements in IT security protocols, significantly bolstering system defenses. Harmonized cross-departmental efforts to streamline security processes, enhancing operational efficiency. MAR 2017 - MAY 2020
Identity Access Management Analyst, Domtar, Fort Mill, SC Managed high-level application support and resolution strategies Implemented IAM policies and procedures, enhancing SOX Audit Controls Boosted customer satisfaction through focused service and expectation management Directed IT groups on security matters, improving overall system security Balanced multiple priorities effectively in high-pressure situations Enhanced IAM systems, improving security compliance and user data integrity. Streamlined user access protocols, reducing system vulnerabilities. Implemented forward-thinking IAM solutions to safeguard digital assets. Rigorously monitored IAM standards to ensure strict adherence to SOX. Provided expert IAM guidance, enhancing team knowledge and system security. Developed metrics to gauge IAM system efficiency, optimizing operations. FEB 2015 - MAR 2017
Senior Application Analyst, Healthcare Networks of SW Florida, Naples, FL Managed 1st and 2nd level application support, ensuring swift issue resolution Redesigned workflows for enhanced clinical/office efficiency Maintained up-to-date end-user training manuals
Implemented and tested HL-7 interfaces, bolstering system performance Streamlined clinical data integration processes, enhancing system efficiency. Boosted user compliance by optimizing interface usability and support. Enhanced team proficiency by leading effective system usage training sessions. Pioneered advanced patient management solutions to improve care delivery. Rigorously managed system security updates and user access protocols. Oversaw critical system updates to ensure optimal security and performance. 11604 Downy Birch Road, Charlotte,
United States, 28227
ad5ysn@r.postjobfree.com
ANTHONY HART
SENIOR BUSINESS ANALYST
PROFESSIONAL SUMMARY
Senior Business Analyst with over 22 years of expertise in Healthcare, Manufacturing, and Identity Access Management. Proficient in user acceptance testing, identity access management, and clinical applications support, ensuring compliance with industry standards and enhancing operational efficiency. Skilled in managing complex projects and leading cross-functional teams to achieve business objectives and maintain high security and quality standards. JAN 2012 - FEB 2015
Enterprise Application Support, HCN, Doral, FL
Enhanced customer service efficiency by 20% through comprehensive training and resource development Streamlined incoming request handling via process documentation Liaised with Problem Management and Development teams for issue resolution Managed user access levels across multiple business systems Ensured resolution of complex defects through production releases and upgrades Streamlined customer service ops, elevating efficiency by 20% through enhanced training programs. Drove swift resolution of software issues by crafting detailed process docs, boosting system understanding. Enhanced team capability by maintaining user access across CRM and Sales Systems, ensuring operational integrity. Advanced system reliability by rigorously testing and preparing for major EHR and healthcare system upgrades. Collaborated with IT to maintain daily network operations, ensuring smooth system functionality. Orchestrated regular system audits to ensure compliance with industry standards. JAN 2002 - JAN 2012
Senior Application Analyst, gMed, Weston, FL
Spearheaded Tier 2 Application support in a high-demand IT Operations environment Managed and responded to support tickets, enhancing customer satisfaction Performed rigorous pre-release software testing, ensuring optimal performance Maintained and developed SQL 2000 & 2005 databases, ensuring business continuity Enhanced customer satisfaction by refining system adoption strategies. Oversaw SQL database optimizations to ensure robust business operations. Boosted team skill levels through targeted training initiatives. Streamlined ticketing process, reducing response times by 30%. Managed complex software upgrades to minimize system downtime. Led major SQL 2008 upgrade, achieving a 40% increase in processing efficiency. EDUCATION
Bachelor of Science in Information Systems w/ concentration in Cyber Security Management, Strayer University
Bachelor of Arts in Crime, Law & Justice, Penn State University SKILLS
Medical Electronic Healthcare Record Technologies SOX (Sarbanes Oxley) IT Audit Controls Dental Electronic Healthcare Record Technologies Project Management Clinical Applications Support Identity Access Management Provider Credentialing Implementation
Meaningful Use Program Liaison Community Healthcare Center Patient Centered Medical Home User Acceptance Testing (UAT) Athena EHR Dentrix
Umbi Dental Care Behavioral Health Practice Management Systems HL7 standards including ADT, DFT & SIU
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