Information Technology Customer Service

MERCY U. UDOH

H.D.

INFORMATION TECHNOLOGY BANKING BUSINESS DEVELOPMENT SALES

Palmgrove, Lagos State.

+234 808-***-****

ad5yrp@r.postjobfree.com

Computer Science

System Engineering

Hardware and Software

Project Management

IT Administration

Technical Support

Debugging

Sales Engineering

Sales Operations

Information Technology

Business Communications

Business Relations

Banking Operations

Relationship Management

Telecommunications

CORE STRENGTHS

EDUCATION

HND - Computer Science

(Upper Credit)

Lagos State Polytechnic.

2018.

HND - Computer Science

(Distinction)

Lagos State Polytechnic.

2012.

PROFESSIONAL SUMMARY

WORK EXPERIENCE

Teller (Cash & Fund Transfer) May 2014 - Date.

Fidelity Bank Plc https://www.fidelitybank.ng

Pragmatic, result-driven with a proven record of customer service, currency/ cash management, and administrative support. Possessed eye for innovative operations and advanced skills in tapping into the overall financial and banking functions. Committed to working with cross-functional teams where revenue & productivity are the keys used to measure business success and achievements. Aim at taking new challenges within the business and ICT environment. skilled in proactivity, relationship building, flexibility, multi- tasking, teamwork, analytical, interpersonal, and organizing. Demonstrated ability to combine strong work ethic and time management skills to beat deadlines. Eager to fulfil a new role where the acquired skills & expertise can be into use to achieve the organization’s projected/targeted goals & objectives Teller:

• Securely complete financial transactions and generated reports.

• Processed 15+ transactions per hour with extreme attention to detail.

• Process bulk teller transactions, including servicing client accounts.

• Handled and managed 100+ teller within the working/business hours.

• Remembered 40+ names of regulars & organized 150+ receipts daily.

• Implemented a cash control technique that ensured 100% cash accuracy.

• Backup for the operational head and manage foreign exchange currencies

• Processed payments via MoneyGram, western union, and other platforms

• Proactively oversee/manage 70+ local & international funds transfer daily.

• Investigated and resolved bottlenecks and service failures in the course of processing daily fund transfers and transactions locally or internationally. Customer Service:

• Handle customers’ account opening, closing, and maintenance.

• Proactively ensure that the customer satisfaction is highly emphasized.

• Provide backup and administrative support to the operations manager.

• Utilize listening skills to gather customer concerns/attend to their issues.

• Reduced customer complaints by 70% and improved efficiency by 45%.

• Provide day-to-day administrative support to achieve daily work output.

• Establish and maintained relationships with 40+ prominent individuals.

• Utilize the database to track and resolve customers issues and complaints.

• Commended 5x by the supervisor & recognised as one of the most active. PROFESSIONAL SKILLS

• Ability to organise /prioritise competing priorities to meet deadlines.

• Extreme ability to work independently covering wide range of issues and managing multiple clients simultaneously.

• Admirable experience in a customer service, including responding to face-to-face customer requests.

• Outstanding ability to solve problem and analyse data with attention to detail demonstration.

• Ability to multi-task and prioritise in a fast-paced environment.

• Uncommon ability to find answers to customer questions utilising resources available.

• Remarkable ability to make decisions in a timely manner.

• Thorough knowledge of responding to client requests and concerns in a timely and professional manner.

• Thorough knowledge of customer needs and expectations and using appropriate strategies to respond to customer requests.

Problem-Solving

Cost-Effectiveness

Attention to Detail

Vision & Innovation

Change Management

Commercial Acumen

Entrepreneurial Spirit

Motivation & Mentoring

Productivity & Proactivity

Leadership & Communication

Strategic Planning & Thinking

Decision Making & Flexibility

Interpersonal, Organisational

Proactivity & Collaboration

Accountability, Multi-tasking

PROFICIENCY PRIOR EXPERIENCE

Litigation Officer 2008 - 2014.

Femi Awofadeji & Co., Lagos State.

Contact this candidate