Administrative Assistant Patient Care

NICOLE BROOKINS

**** ****** ********** ******, **********, GA 30038 404-***-**** ad5yro@r.postjobfree.com PROFESSIONAL PROFILE

Dedicated Unit Health Coordinator positive and upbeat with excellent interpersonal communication skills. That is resourceful and experienced Administrative Assistant offering expertise in customer service, task prioritization, file management, high attention to detail and strong organizational skills, and capable of handling multiple projects simultaneously with high degree of accuracy. Collaborating with nurses and physicians to facilitate seamless healthcare operations demonstrated over 25 years in related roles. Eager to contribute value to the team. PROFESSIONAL EXPERIENCE

Children’s Healthcare of Atlanta Atlanta, Georgia 7/2012 - Present Unit Secretary/Patient Care Tech

Completed skilled administrative work to support all office staff and operational requirements. Organized paperwork such as charts and reports for office and patient needs. Maintained current and accurate medical records for 57 inpatients on the unit. Managed incoming calls and directed to appropriate department. Maintained rapport with all unit staff, including physicians, nurse, and other healthcare personnel Orients new unit secretaries and PCTS

Make BMH packets

Hire Dynamics (Emory/Peachtree Immediate care) Atlanta, Georgia 7/2020 – 08/2021 Site Supervisor (Swabber/Lab Processor/Lab Resulter/Charter and Registration) Manage specimen receipt and accessioning of specimens for testing according to established criteria Assist in routine laboratory maintenance, including equipment maintenance, maintaining lab cleanliness and a safe laboratory environment, following laboratory’s established policies and procedures Manage inventory by identifying and replenish testing supplies as necessary Assist licensed personnel in the following, under direct and constant supervision: routine clinical testing (including nucleic acid extraction), equipment and reagent validation, and other laboratory activities requiring licensure in specialties or subspecialties. If a PCR is done will complete beacon lab orders, print lab labels and place on prepared PCR Document all corrective actions taken when there is a deviation to the test system Monitor, operate and troubleshoot instrumentation to ensure proper functionality Report accurate and timely test results in order to deliver quality patient care Maintain a safe work environment and wear appropriate personal protective equipment Camilla United Methodist Church Camilla, Georgia 9/2010-5/2012 Assistant Administrative Assistant

Managed department inventory, including purchasing, stocking, and organizing items. Maintained digital databases, physical files, and area logs. Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Interacted with customers professionally by phone, email, or in-person to provide information and direct to desired staff members.

Improved office operations by automating client correspondence, record tracking and data communications Children’s Healthcare of Atlanta Atlanta, Georgia 6/2007-7/2010 Unit Secretary/Patient Care Tech

Completed skilled administrative work to support all office staff and operational requirements. Organized paperwork such as charts and reports for office and patient needs. Maintained current and accurate medical records for 30 inpatients on the unit. Managed incoming calls and directed to appropriate department. Maintained rapport with all unit staff, including physicians, nurse, and other healthcare personnel orients new unit secretaries and PCTS

Prestige Staffing (Gwinnett Hospital) Atlanta, Georgia 5/2005-4/2007 Patient Access Clerk

Compiled and reviewed medical charts.

Educated patients on plans for treatment and payments. Assisted patients with filling out pre-admission registrations forms, fast express check-in Reviewing insurance verifications, collections, and reviewed and corrected claim errors Yanur Medical Atlanta, Georgia 5/2003-5/2005

Medical Administrative Assistant /Medial Assistance Ran front and back office

Schedule appointment for patients, scheduling transportation to and from Dr. Office, Authorized and verify insurance Coding

Compiled and review patient's charts

Obtain vital sights, document Intake and output data, EKG’s, EDUCATION

Georgia Medical Institute Atlanta, Georgia 2004

Certificate of Medical Administration / Medical Billing & Coding / CCMA Atlanta Area Technical College Atlanta, Georgia 2000 Associate Degree, Computer Programming

SKILLS

TELEPHONE(MULTI-LINE) AND RECEPTION TECHNIQUES

CORRESPONDENCE, MAIL PROCESSING LIGHT BOOKKEEPING & COLLECTION PROCEDURES MANAGING/FILING PATIENT RECORDS

APPOINTMENT SCHEDULING

TREATMENT AUTHORIZATION REFERRALS

APPOINTMENT SCHEDULING GWINNETT HOSPITAL SYSTEM (HIS, BEM, HP3000) PATIENT BILLING (ELECTRONIC, MANUAL) CMS-1500, UB-92 CLAIM FORMS CODING: CPT, ICD-9, HCPCS, DRGS

KNOWLEDGE OF INSURANCE PROGRAMS

MEDICAL MANAGER 9.20

OFFICE 2000: WORD, EXCEL, POWERPOINT

DENTAL ADMINISTRATIVE PROCEDURES: APPOINTMENT SCHEDULING, DENTAL CHARTING, DENTAL INSURANCE BILLING CODING, DENTAL TERMINOLOGY

REFERENCES

References are available upon request.

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